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 | Kering

开云眼镜，全球唯一的高端精品眼镜公司，自2015年创立以来，凭借开云集团的大力支持，以及14个品牌杰出的组合，在精良专业团队的引领下迅速地发展。

LINDBERG

Maui Jim

ZEAL Optics

Cartier

Chloé

Montblanc

Dunhill

Alaïa

Puma

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Your opportunityWe are currently seeking an Optical Trainer who will report to the Trade Marketing Manager as part of our dynamic commercial Iberian Team.How you will contribute<ul><li>Implement technical training programs for all the different targets in scope (Sales Associates, Brand Ambassadors, LABs, Optical Schools) in the assigned area.</li><li>Execute training programs through different types of formats (classroom training, in-store training, on-field coaching, webinar, etc.).</li><li>Define the most effective local training strategy based on assigned KPIs and business priorities.</li></ul><ul><li>Ensure local customization of the training materials provided by HQ according to the specific market’s needs.</li><li>Provide support during local Sales events by reinforcing technical messages during collections’ presentation.</li><li>Control and monitor the travel budget to ensure most cost effectiveness.</li><li>Connect with Optical Trainers of other markets to share strategies and best practices.</li><li>Monitor competitors’ learning tools and programs, and report to HQ.</li><li>Be curious and proactive in searching new and efficient training solutions and methodologies.</li><li>Understand Brands’ business model and objectives, with a major focus on Brand DNA, heritage, collections, product features and technicalities.</li></ul>Who you are<ul><li>3-4 years of experience in a similar role</li><li>Degree in Optics and Optometry or previous experiences in Optical Industry as a must</li><li>Excellent training contents creation and good level of copy-writing</li><li>Fluent in Spanish and English</li><li>Proficiency in MS Office and advanced Power Point expertise</li><li>Familiarity with both traditional and modern training methods</li><li>Strongly focused on results and respectful of deadlines</li><li>Dynamic, proactive, flexible, and curious, committed to teamwork.</li><li>Strong team player and excellent communicator with an entrepreneurial spirit, autonomy, and problem-solving skills</li><li>Passionate and enthusiastic about optical training and product development</li><li>Car driving license </li><li>Open to travel 80% Time (field-based position)</li></ul>Why work with us?                         This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

About us

Kering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Your opportunityWe are currently seeking a Customer Service Ambassador French speaker to join our corporate team in Padova Headquarter.As EMEA Customer Service Ambassador, you will be part of a B2B environment and make the difference by ensuring an excellent service to our customers, attending their needs as order taking, queries, questions, and solving their complaints through different communication channels (telephone, Email, chat, web) in order to provide a high and efficient level of service and maximizing business opportunities/Kering brands’ portfolio.How you will contribute<ul><li>Ordering flow management, from order acquisition to order entry in compliance with agreed trade terms</li><li>Handling customer inquiries using different communication channels</li><li>Researching information using available sources</li><li>Managing and solving customer complaints</li><li>Identifying and escalating priority issues</li><li>Providing customers with product and service information</li><li>Monitoring customer requests and queries</li><li>Mapping interactions’ information according to standard operating procedures</li><li>Creating new business opportunities through a proactive approach</li></ul>Who you are<ul><li>Bachelor / Master&#39;s degree (preference: Languages / Translation and Cultural Mediation)</li><li>Native speaker or equivalent (level C2) French</li><li>Additional knowledge of German, Spanish or Portuguese is a plus</li><li>Please note that English and Italian are mandatory</li><li>Ability to work within fast growing environments and contribute to build a new organization</li><li>Work experience in a B2B customer service environment</li><li>Good working knowledge of Office Package (Excel, Power Point, Word)</li><li>Plus: experience with CRM and SAP tools</li><li>Plus: knowledge of sales principles and methods</li><li>Plus: knowledge of order-to-cash flows</li><li>Excellent verbal and written communication skills</li><li>Customer-oriented</li><li>Passion and enthusiasm</li><li>Curiosity and innovation</li><li>Problem solving</li><li>Focus on results</li><li>Team player</li></ul>Why work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.  Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

About us

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

The overall objective of the department in which this position works is:Provide outstanding customer service to Maui Jim accounts &amp; consumers, maintaining the Maui Jim “Aloha” at all times. Maui Jim goal is to achieve the highest levels of customer satisfaction and service.  This will ensure that Maui Jim achieves and exceeds sales forecasts through the growth of present and potential customers. Maintain extreme high-level service during all seasons of the year. Our goal is to achieve market leading customer satisfaction and service.The major function of this position is:To answer incoming inquiries via telephone and e-mail from our customers in timely, courteous and efficient manner. To provide outstanding administrative support to accounts and field sales representatives combined with an emphasis to establish and maintain account relationships with Maui Jim customers. The principle responsibilities and duties of this position are:<ul><li>Provide outstanding customer service to all internal and external customers. </li><li>Assist with customer inquiries as per Maui Jim policy.</li><li>Answer incoming calls within 3rd ring.</li><li>Answer to e-mail enquiries from customers within 24 hours Order entry in timely and accurate manner.</li><li>Review, process and set up all new accounts in SAP within 1 day. </li><li>Ensure all paperwork and information is correct and complete. </li><li>Maintain customer master data.</li><li>Provide support to customers regarding status of shipments, credits/returns/repairs and inform customers of Maui Jim Policy.</li><li>Provide advice and product support to Maui Jim customers.</li><li>Secure an enhanced experience for our customers in our B2B and B2C portals.</li><li>Maintain outstanding internal relations within the Maui Jim Ohana globally.</li><li>Secure daily and monthly reporting according to set standards.</li><li>Maintain working area clean and organized.</li></ul><h2>Indicated below is the preferred education and experience for this  position:</h2><ul><li>High school graduate with minimum 2 years CS experience.</li><li>Fluent Italian.</li><li>Advanced level English language skills.</li><li>Strong Customer Service focus.</li><li>Prior experience of SAP CRM is a plus.</li></ul>Listed below are the particular skills preferred for this position:<ul><li>Previous Customer Service experience minimum of 2 years.More profound CS experience would be a plus.</li><li>Optical experience would be a plus.</li><li>Strong Customer Service mentality and skills.</li><li>Strong organizational and communication skills.</li><li>Attention to detail.</li><li>Ability to work as part of a team and independently when required.</li><li>Ability to utilize a PC and Microsoft Office Software, experienced user of Excel.</li><li>Ability to prioritize and complete tasks in a timely manner.</li><li>Ability to multitask.</li><li>Embraces and enhances change.</li><li>Strong verbal and written communication. </li><li>Have a professional and positive attitude in all situations with a friendly manner.</li><li>Honest and full of integrity.</li><li>Aloha Spirit!</li></ul>

At Maui Jim we are passionate about making the best sunglasses in the world and providing customer service like you’ve never seen. We work diligently to attract and retain the brightest individuals in our industry and to foster an environment of encouraged professional development, creative thinking, and growth. The Aloha Spirit is the backbone of our culture, which embraces respect, trust, integrity, and creativity.

Nous recherchons actuellement un(e) Attaché(e) Commercial(e) pour les marques Cartier, Dunhill et Alaïa, qui reportera au Responsable de Région et fera partie du Département Commercial du secteur Ile-de-France.Missions et ResponsabilitésEn votre qualité d’Ambassadeur, vous serez chargé(e) de promouvoir les marques Cartier, Dunhill et Alaïa auprès d’un portefeuille de clients confié par la Société, d’en assurer le suivi et la gestion, ainsi que de créer des prospects, sur le secteur Paris et Hauts-de-Seine.Développement CommercialVous assurez la promotion des produits et marques attribuées, afin de mener à bien leur développement, vous effectuez les visites nécessaires auprès de vos clients et en vue de faciliter et d’activer les commandes des marques que vous aurez présentées.Fidélisation et conseilVous serez garant(e) de la mise en place du Trade Marketing afin d’accroître le sell-out de nos produits et de respecter la visibilité de nos marques pour vos clients.  Vous formez les équipes des points de ventes aux marques et produits KERING EYEWEAR.  Vous vous assurez du respect par les points de vente des politiques commerciales KERING EYEWEAR visant à assurer la notoriété et le standing de la Société et à offrir au client final la meilleure qualité de service.Profil :<ul><li>Expérience reconnue dans le secteur de la vente</li><li>Solides compétences en relation client basées sur le sens du service et la confiance</li><li>Excellentes compétences interpersonnelles, de communication et de présentation</li><li>Aptitude à travailler dans un environnement entrepreneurial dynamique</li><li>Min 3 ans d&#39;expérience dans le secteur de l’optique</li><li>Diplôme universitaire ou expérience équivalente</li></ul>Pourquoi nous rejoindre ? C&#39;est une fabuleuse opportunité de rejoindre l&#39;aventure Kering Eyewear et de contribuer activement au développement de l&#39;activité en faisant partie d&#39;une entreprise prospère au sein d&#39;un groupe de Luxe mondial qui offre des possibilités infinies d&#39;apprendre et de grandir. Le développement des talents est un principe managérial chez Kering et nous nous engageons à favoriser la mobilité interne. Notre vision commune favorise les compétences en leadership et aide chaque employé à atteindre son plein potentiel dans un environnement de travail stimulant et épanouissant.                        Kering Eyewear est un employeur en faveur de l’égalité des chances. Les candidatures sont évaluées sans notion relative à l’ethnie, la religion, le sexe, l’âge, le handicap ou tout autre statut légalement protégé. Les décisions de recrutement sont fondées sur des critères objectifs liés à l&#39;emploi et en ligne avec nos besoins organisationnels et les valeurs de notre entreprise.

Kering Eyewear est le leader mondial en matière de montures Haut de Gamme et Luxe en développant un portefeuille de marques à forte notoriété internationale (Cartier, Gucci, Saint Laurent, Balenciaga, Chloé, Alexander McQueen, etc…). Nous créons, développons, fabriquons et commercialisons les montures optiques et solaires les plus attractives sur des segments à forte valeur ajoutée dans les domaines du Luxe et du Sport & Lifestyle. Grâce à notre expertise du marché de l’optique, nous avons pour ambition d’innover, renforcer et dépasser les limites que nous offre chacune de nos marques au sein d’un marché à fort potentiel tant d’un point de vue artistique que commercial dans un environnement créatif. Kering Eyewear est une filiale du groupe Kering.