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06/19/2024
BALENCIAGA Store Director (Hangzhou Tower)
Balenciaga - Fixed Term (Fixed Term)
Hangzhou - Mainland China
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.
Sub-Job Family Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.
How you will contribute
- Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
- Lead and motivate retail sales team to provide excellent customer service and achieve sales targets
- Ensure operational effectiveness and efficiency in accordance with Balenciaga’s standards and requirements
- Attract, develop and retain talent by creating a positive work environment and a feedback culture
- Build customer database and maintain a good relationship with valuable customers and VIP
Who you are
- Prior experience in retail and customer services industry with people & store operation management
- Inclusive leadership style and excellent organizational skills
- Adaptability, persuasiveness, risk-taking & dynamic
- High sensitivity to clients’ experiences and loyalty
- Good command of both spoken and written English and Chinese
- Good PC skills such as MS Office and other digital tools