BOTTEGA VENETA_RETAIL OPERATIONS & CUSTOMER SERVICE STAFF

SUMMARY
Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

DEPARTMENT
RETAIL
REPORTS TO
RETAIL EXCELLENCE AND OPERATIONS SENIOR MANAGER

MAIN RESPONSIBILITIES
Your opportunity
Retail Operations & Customer Service Staff is responsible for supporting elevated customer experience by responding to customer inquiries as well as managing daily store operations.
How you will contribute
As a Retail Operations & Customer Service Staff, you are accountable for the scope outlined as below to maximize the store performance.
Customer Service
    Work with Kering Customer Service team to provide solutions to customer based on policies and guidelines
    Address and resolve customer complaints or concerns, ensuring satisfaction and maintaining positive relationships with customer
    Assist with order placement, tracking, returns, exchanges, and refunds
Retail Operations
    Work with Retail Operations Assistant Manager to identify opportunities on store operations and provide solutions
    Provide operational support to stores by ordering store supplies, managing uniforms and store database
    Assist in helping with administrative tasks such as invoices

TEAM STRUCTURE & RESOURCES
You will be reporting to Retail Excellence and Operations Senior Manager and closely work with Retail Operation Assistant Manager who also reports to the Senior Manager

QUALIFICATIONS    
    Minimum 5 years in retail industry, luxury experience is a plus
    Strong customer service and communication skills
    Solid understanding in retail operations
    Proficiency in Microsoft office Word, Excel, and PowerPoint
    Native Japanese is required and proficiency in English is a plus

DESIRED CHARACTERISTICS    
    Excellent team player with effective stakeholder management
    Proactive problem-solving attitude and self-management in ambiguities
    Attention to detail
    Able to communicate with the stores and other stakeholders