Gucci - Team Manager (Based in Ho Chi Minh)

Job Summary

• Lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a client centric attitude
• Lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals
• Develop and grow the talent within the team
• Be an ambassador of the brand, promoting our Values and Amplifiers

Job Responsibilities

Team management and development: Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.

• Working on the shop floor, the candidate will be in constant contact with the team, supporting and coaching where needed, ensuring a consistent client experience.
• Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
• Conduct regular and monthly performance conversations, discussing results and developing action plans.
• Participate in attracting, recruiting, and onboarding a high performing team.
• Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
• Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
• Monitor the team’s adherence to company policies and procedures; follow up when needed.
• Support opening and closing of the store as Manager on Duty.
• Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
• Develop and lead cross category and floor working, ensuring the team can and do sell all categories across all floors.

Client service and development: Lead and inspire the team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.

• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
• Full utilization of the various clienteling tools to activate, retain and grow team and personal client base.
• Lead the execution of clienteling activities with the team, developing actions to reach clear goals and KPIs.
• Lead from the shop floor, actively selling and role modelling the selling ceremony.
• Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
• Manage and resolve customer issues, delighting and retaining the client relationship.

Product and business development: Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.

• Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
• Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
• Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
• Utilise digital platforms to support store and online product sales

Candidate Requirements

• Minimum 3 years of experiences in a supervisory capacity from the retail or service industry, preferably with a proven track record in luxury fashion
• Direct people management (team of 6/7) a strong plus
• Well-groomed and driven with strong leadership and communication skills to manage teams in achieving set standards for all aspects of store operations.
• Independent individual with strong decision-making skills
• Passionate in growing a career within the luxury fashion industry.