SAINT LAURENT Department Manager

我们现在正在寻找一名部门经理，汇报上级为店长。我们期待您能够加入我们充满活力的中国团队。

We are currently seeking a Department Manager who will report to the Store Director as part of our dynamic team in China.

职位概述

部门经理是您所监管的这个品类的专业人士，负责在顾客中提升品牌效应以确保相关部门的定量与定性目标的实现。 

您是公司的代表，是根据店长和助理店长制定的政策进行运营的积极主动的销售专业人士。

您领导、激励、带教部门团队，负责本部门员工的发展以及业绩目标的达成。

ROLE

The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department involved. 

He/she represents the company and is a proactive sales professional who operates according to the policies fixed by the Store and Assistant Director. He/ She leads motivates, coaches the team of the Department, is responsible of his/ her Department staff development and of their assigned target and tasks achievement.

岗位职责

• 确保招募、发展以及保留顾客
• 贯彻由总部和店长确定的行动计划并保障在店铺层面上跟进
• 传达高质量的相关反馈并汇报给助理店长/店长或员工
• 创造并维护一个积极和充满激励的工作环境
• 每天激励并挑战部门团队
• 在公司内部和外部推广品牌文化
• 建立对本地和国际奢侈品行业有影响力的人际网络以促进顾客忠诚度，尤其是VIP客户
• 确保店铺氛围能够支撑到品牌形象
• 确保所有流程都符合法律、安全和内部要求，符合可持续性、人力资源和库存管理的要求
• 挑战现有流程以确保本部门的效率和效果

MISSION

• Assure the recruitment, development and retainment of customers
• Implement action plans defined with the HQ and Store director and guarantee follow up at store level
• Communicate high quality relevant feedback and reporting to the Assistant Store Director  / Store Director or staff
• Create and maintain a positive and motivating work environment
• Motivate and challenge the team on a daily basis in your department
• Promote the culture of the brand internally and externally
• Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty, especially with Top Clients and VIPs.
• Ensure store atmosphere upholds brand image
• Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization
• Challenge current processes to ensure efficiency and effectiveness in your department

任职要求

• 承诺积极参与创新/革新项目
• 有产品敏感性和强烈的市场及时尚趋势方面的知识，具有良好的综合文化水平
• 出众的奢侈品销售或零售行业经验：有良好的客户资源
• 管理经验（有提供建设性的、坦率直接的反馈以及带教团队以达到成功的能力）
• 对顾客体验和忠诚度具备高度敏感性
• 办事精确、有组织才能、有条不紊并能够基于业务需要按事情轻重缓急执行任务
• 适应能力强、思维开放、善于倾听、求知欲强
• 灵活高效并善于回应
• 具有对于产品和时尚的敏感度
• 拥有卓越的人际交往能力和为客户提供优质服务的热情
• 对于学习和提高有积极的态度和意愿

PROFILE

• Commitment to take part in an innovative project
• Product sensitivity and a strong market and fashion trends knowledge, a good general culture level
• Significant experience in the sale of luxury goods or retail: customer portfolio
• Managerial experience (Ability to provide constructive, straightforward feedback and coach your team to success)
• High sensitivity to customers experience and loyalty
• Precision, organizational skills, Being organized and able to prioritize tasks based on the needs of the business
• Adaptability, openness, listening abilities, curiosity
• High availability, responsiveness
• Product  and Fashion sensitivity
• Excellent interpersonal skills and a passion for providing excellent customer service
• A positive  attitude and a willingness to learn and improve

Saint Laurent 致力于建立多元化的员工队伍。我们相信各种形式的多样性——性别、年龄、国籍、文化、宗教信仰和性取向——这些多样性丰富了我们的工作环境。多样性为员工个人和集体提供了施展才华的机会，并且有助于培养我们适应不断变化的世界的能力。作为一个倡导机会均等的雇主，我们欢迎并考虑来自所有合格的候选人的申请，不管他们的背景如何。

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.