BALENCIAGA Assistant Store Manager

We are currently seeking an Assistant Store Manager who will report to the Store Manager as part of our team in Milan Montenapoleone boutique.

Your opportunity

The Assistant Store Manager leads the Department Managers and store sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines.

He/she is responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store at its full potential.

He/she acts as representative of the Store Manager and thus fulfils all the tasks given by the HQ and Store Manager.

How you will contribute

Business development:

• Assist the Store Manager in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store
• Support the Store Manager and lead the Department Managers in achieving targeted quantitative and qualitative goals

Talent leadership and development:

• Create and maintain a positive work environment
• Attract, develop and retain talent
• Support the Store Manager in creating a team, whose activities are always motivated, competent and up-to-date in the fashion and luxury industries

Brand promotion:

• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
• Ensure Balenciaga Signature and Client experience are executed and consistent over time
• Develop clienteling mindset and client’s loyalty and retention from beginners to VIC
• Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs

Process management:

• Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines
• Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, team
• Support Store Manager in managing inventories activities, warehouse stock and reports immediately any discrepancies
• Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness
• Supervise the team planning

KPIs (including but not limited to)

• Business: sales density, conversion rate, UPT, cross selling rate, transactions
• Team: sales productivity, training completion rate, turnover rate, absence levels
• Client: local retention rate, CEE/Score, Recruiting Rate, Regained Clients, Prospects, Retention Rate etc.
• Process: CRM, Omnichannel, back of house

Who you are 

• Commitment to take part in an innovative project
• At least 3 years of experience in a managerial position
• Significant experience in the sale of luxury goods or retail
• Successful managerial experience of a team (the ability to set goals, delegate work and follow up results)
• High sensitivity to clients experience and loyalty
• Precision, organizational skills, adaptability, openness, listening abilities, curiosity
• High availability, responsiveness
• Product and Fashion sensitivity
• Mastering digital skills
• Exceptional client service and interpersonal skills

Why work with us? 

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.