BOUCHERON - Sales Associate (Harrods)

To consistently uphold high standards of excellence, in delivering a customer service experience which meets our brand’s focus. In doing so, developing his/her client portfolio and achieve ambitious targets.

Responsibilities

1 Achieving individual targets and helping to achieve the targets of the boutique

- Achieving individual targets set by the boutique Manager.

- Recruiting, developing and retaining clientele.

- Contributing with own client portfolio and networking contacts.

- Recruiting new clients by attending internal and external events.

- Creating ideas for new Maison events and networking opportunities.

- Helping team members to meet their own targets by assisting them in the sales process when required.

- Contributing to achieve the overall targets of the boutique by meeting own goals and by being a team player, respecting client rotation rules.

- Being part of back-office, visual merchandising and administrative work when required.

- Informing management of new leads and deposits, as well as other sales opportunities.

- Demonstrating pro activity by taking the initiative to network in order to build new contacts.

- Using entertainment budget effectively to introduce new clients, as well as grow existing contacts.

- Leveraging on business introducers, referrals and B2B contacts.

- Being fully informed about the competition in terms of product range and event activities.

- Awareness of important cultural and social events happening in town/ worldwide.

2 Applying Boucheron policies and procedures

- Being an ambassador of the Boucheron Retail Excellence.

- Following each step of the selling ceremony.

- Respecting the values and ethical principles of the Maison Boucheron and Kering * group.

- Having complete and accurate knowledge of the Maison's history and creations.

- Offering Clients the Boucheron standards of service defined in the Boucheron Service Palace® Guide.

- Contributing and enhancing Boucheron database by filling client data.

- Maintaining personal appearance in line with the Boucheron guidelines and grooming.

- Understanding and abiding by Boucheron safety regulations and security procedures.

- Ensuring that the boutique’s appearance and jewelry presentation is well maintained and in accordance with boutique atmosphere guidelines (visual merchandizing, flowers, music etc.).

- Respecting the laws of the country and the current procedures implemented by the Maison and the Kering group.

- Respecting need for authorization by boutique director and/ or Maison in relation to named guidelines and internal rules.

- Meeting, next to Boucheron requirements, Harrods rules and regulations at all times and follow strictly their house policies.

3 Contributing to the operation of the boutique and encouraging team spirit

- Helping to maintain and enhance the overall appearance of the boutique.

- Performing administrative duties when required and being flexible when asked to do tasks that are not within one’s normal scope of responsibility.

- Participating actively in team meetings, group tasks, boutique events and other activities.

- Contributing and occasionally conducting morning briefs to offer new ideas, information or training.

- Making team-play a top priority and be supportive of your colleagues at all times.

- Accepting collective responsibility for stock management in accordance with policies and procedures.

- Keeping stock safe at all times and ensure that it is organized, presented and handled with care.

- Being part of stock takes, cycle counts and regular stock checks.

- Remaining stress tolerant amidst long hours and handling high volumes of traffic.

Skills and Experience Required

• English Fluent mandatory + a further language would be an asset.
• Strong previous experience in a similar role.
• Experience in a luxury service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high pressure environment.
• Ability to initiate contact and communication.
• Motivated by being a team player with a common goal.
• Business Developer (Recruiting VIP Clients).
• Being knowledgeable about cultural and social scene in and around London/ worldwide.
• Good computer skills in word, power point and excel.
• Ability to use social media platforms like Instagram, Facebook and Wechat, etc.
• Being able to converse on online platform like Teams, Skype and use media like Whatsapp, etc. and phones for client communication and presentations.

Person Specifications

• Excellent Communication and interpersonal Skills with the ability to build and maintain relationships
• A strong team player spirit and consideration of colleagues

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.