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    01/09/2025

    POMELLATO CRM Analyst

    Pomellato - Fixed Term (Fixed Term)
    Milano - Italy

    Pomellato is the first global luxury Italian fashion fine jeweler, unconventional, colourful. Established in Milan in 1967, Pomellato stands out on the international scene for its unique design, blending impeccable craftsmanship and contemporary spirit. Timeless and fashionable, the brand was the first to introduce the prêt-à-porter vision into the world of jewellery, infusing classic tradition with a new twist. Crafted by the hands of expert goldsmiths, its creations heighten colorful gems through innovative stone cutting and setting techniques, which over time have come to define a consistent, unmistakable and iconic style. The mission to bring the jewel out of the safe and wear it every day embodies the attitude and personality of the women who inspire the brand: self-confident, creative, sensual, unconventional. Today Pomellato is a global luxury jewellery brand with over 60 flagship boutiques and corners around the world

    Your Opportunity

    We are currently looking for an organized, data-driven, and proactive CRM Analyst to join our EMEA retail team. The successful candidate will be responsible for analyzing and monitoring key CRM and clienteling KPIs, while providing actionable insights and operational solutions to support the achievement of sales and customer engagement targets across the retail channel and individual boutiques.

    How you will contribute

    • Analyze and monitor clienteling KPIs, keeping the retail team and boutiques updated, and propose targeted customer initiatives when necessary.

    • Maintain and enhance analytical tools, including the cross CRM/Merchandising dashboard.

    • Generate client lists via BI tools to support specific clienteling outreach activities and share them with boutiques.

    • Conduct cross-analysis between CRM and merchandising to align boutique stock levels with clientele needs.

    • Produce customer and product analysis to define strategies aimed at driving retail business growth.

    • Create and deliver engaging PowerPoint presentations with CRM insights and operational recommendations for boutiques.

    • Act as the point of contact for boutiques on topics related to the clienteling app via Salesforce.

    • Consolidate and track monthly budgets, integrating boutique-specific files into a unified tracker for the EMEA region.

    Who you are

    • Proficient in Excel and PowerPoint.

    • Fluent in English (written and spoken).

    • Knowledge of BI tools and Salesforce/Salesforce Marketing Cloud is a plus.

    • Strong analytical and organizational skills with attention to detail.

    • A team player with excellent communication skills and a proactive approach.

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