GUCCI Associate Store Manager - Holt Renfrew Vancouver

Role Mission

As the Associate Store Director, you will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.

With the 360° business vision of the store and strong partnership with the Store Director, you will effectively lead and support all activities to achieve the company’s strategy, store’s business objectives and KPIs, and set goals and guidelines from all business functions.

You are a dynamic and inspiring leader for the Team Managers and their extended teams in the store, with whom you are consistently creating and delivering an unsurpassed luxury service culture.

You are expected to function as the Store Director when needed and to represent the brand as the Gucci Ambassador.

Key Accountabilities

Client Experience

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.
• Support Team Managers in implementing actions to continuously improve the client experience and loyalty in line with the highest standards of hospitality, elevation, and exclusivity.
• Lead Team Managers to consistently develop and implement local event and business opportunities through continuous networking and leveraging on top-client relationships.
• Drive collaboration amongst Team Managers, Store Clienteling, and Store Training to achieve coherent and strong clienteling-related activities and training.
• Ensure the monitoring, development, implementation, and execution of company CRM and client development initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.
• Oversee and advance full utilization of the various clienteling tools to drive client loyalty and acquisition.
• Oversee and guide Team Managers and their teams to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.
• Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Lead and execute company-driven local events and product launches, ensuring client attendance and sales results are met.
• Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People

• Function as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and leadership with people and clients.
• Assist Team Managers in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers.
• Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism.
• Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.
• Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth action plans and mobility.
• Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people.
• Manage and oversee effective and timely resolution of employee-relations matters in partnership with the Store Director and People Partner.
• Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive headhunting.
• Support a consistent and timely Gucci onboarding experience for all new hires.

Sales Performance

• Partner with the Store Director to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.
• Partner with the Store Director and Team Managers to devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor through coordinating front of house (FOH) and back of house (BOH) activities, engaging with top clients, and ensuring the highest level of client service and hospitality.
• Manage stock levels to maximize full-price selling (for Full-price stores) and maintain a high sell-through, as well as alignment with new product launches.
• Ensure the rollout of training priorities by Team Managers, so the team is fully educated on brand pillars and season strategy.
• Consistently drive with the Team Managers the company’s set KPIs by swiftly identifying strategies and implementing them when performance standards are not met.
• Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of client service.
• Keep up to date with competitors’ analysis; products, sales trends, people strategies, clienteling activities, and launches.

Running the House

• Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.
• Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.
• Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting, and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target.
• Oversee incoming and outbound merchandise requests and shipments.
• Provide accurate monthly schedules and timely submission of payroll records for all employees.
• Support and monitor the After Sales services in store.
• Support and ensure maintaining the Visual Merchandising standards set by the Global VM team.
• Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.
• Ensure optimal and consistent adherence to all key health, safety, and security aspects.
• Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

Key Requirements

• Minimum of 4-6 years of sales management experience in retail, luxury retail, or service- related industry.
• Bachelor’s Degree is preferred.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness, commercial knowledge, and strong business acumen.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule which includes evenings, weekends, and holidays.

Key Values for Ways of Working

Our values define who we are, what we stand for and how we act towards one another.  We consider these our commitment to develop a stronger organization:

We Are Inclusive

• We believe that diversity in thought, background and skills enhances our capacity to create, collaborate and problem solve.

We Are Respectful

• We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into.

We Are Responsible

• We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability.

We Are Trustworthy             

• We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships).

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions.

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully.

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness.

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential.

Work Authorization

• Qualified candidates must have the proper work authorization to work in Canada

Salary Range – Vancouver, British Columbia

For individuals assigned and/or hired to work in British Columbia, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. 

A reasonable estimate of the current base salary range is $82,000 CAD to $91,000 /CAD. 

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V