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 | Kering

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power.

History

Seán McGirr

Discover Alexander McQueen job offers

Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Alexander McQueen.&nbsp;

<div>La tua opportunità<div><div><div><div>All’interno del Team Knitwear &amp; Leatherwear, la risorsa sarà inserita in stage per supportare le attività di codifica ed industrializzazione dei capi.Come contribuirai<ul><li>Creerai la codifica di Materiali e Accessori nel gestionale di Collezione</li><li>Supporterai le attività di creazione, gestione e manutenzione delle Distinte Base</li><li>Supporterai le attività di industrializzazione del prodotto contribuendo alla organizzazione dei fitting, alla redazione di note di produzione e schede tecniche ed al loro inserimento nel gestionale</li><li>Svolgerai attività di archiviazione e redazione di reportistica periodica</li></ul>Competenze richieste<ul><li>Sarai in grado di dimostrare i Key Behaviours richiesti da Alexander McQueen</li><li>Hai una laurea triennale o titolo di studio equipollente (preferibilmente in ambito moda)</li><li>Possiedi una conoscenza fluente della lingua inglese</li><li>Hai un&#39;ottima padronanza del pacchetto Office, in particolare di Excel</li><li>Possiedi spiccate capacità organizzative, competenze relazionali nonché un approccio analitico.</li></ul>Kering si impegna a costruire un ambiente lavorativo eterogeneo. Noi crediamo che la diversità in tutte le sue forme – genere, età, nazionalità, cultura, religione e orientamento sessuale – arricchisca il luogo di lavoro offrendo alle persone l’opportunità di esprimere il proprio talento, sia individualmente che collettivamente, e promuovendo la nostra capacità di adattarci a un mondo in continuo cambiamento. Come datore di lavoro che rispetta le Pari Opportunità, accogliamo e prendiamo in considerazione le domande di tutti i candidati qualificati, indipendentemente dalla loro provenienza.</div></div></div></div></div>

Alexander McQueen è una casa di moda di lusso fondata da Lee Alexander McQueen nel 1992. 
A partire dal 2001 Alexander McQueen fa parte del Gruppo Kering e, da Dicembre 2023, è sotto la guida creativa di Seán McGirr.

Alexander McQueen è sinonimo di espressione dell’individuo, forza sovversiva e potere. Con un team di designer ed un atelier basati a Londra, il brand è noto per la sua qualità senza compromessi e la sua visione creativa. 

In Alexander McQueen, viviamo e respiriamo quotidianamente una cultura guidata dai nostri Key Behaviours: 

Empowerment – Generiamo valore sia all’interno del nostro team che nel rapporto con i colleghi, fornendo un supporto costante per garantire il raggiungimento degli obiettivi di ciascuno.

Teamwork – Il lavoro di squadra è fondamentale, lavoriamo insieme con un team per raggiungere obiettivi condivisi. 

Respect – Rispetto, dignità e apprezzamento per il lavoro di tutti sono alla base della cultura di Alexander McQueen.

Kindness – La gentilezza è parte integrante di tutto ciò che facciamo, ci relazioniamo con empatia e con un approccio orientato al dialogo.

The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.We are looking for 1 Client Advisor for our corner at Level Shoes, Dubai MallKey Accountabilities <ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Key Requirements <ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Knowledge of Chinese, Russian and Turkish be considered an asset</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 
Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. 
At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

The Alexander McQueen Team Manager will be responsible for maximizing store performance to achieve targets and goals with a strong focus on team management and development. Working on the shop floor, taking ownership for leading and inspiring the team.  Empowering and equipping the team to deliver exceptional service culture and client experience.Key Accountabilities In partnership with the Store Leadership: Leading the business<ul><li>You will be able to demonstrate the desired McQueen behaviours </li><li>Support the Store Manager to develop and implement business plans, through the analysis of the department’s performances and proposal of relevant action plans</li><li>Drive performance of the team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store</li><li>Together with the Store Manager, represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brand</li><li>Monitor the performance of the assigned team categories and proactively propose action plans to reach the targets.</li><li>Monitor store expenses to keep in line with budgets, alerting the store manager as and when needed.</li></ul><ul><li>Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.</li><li>Collaborate with VM team, ensuring displays attracts Clients and maximizes sales, in accordance with Company guidelines</li></ul>Client Experience  <ul><li>Lead and inspire the team on executing superior client experience</li><li>Develop a client engagement mindset, with the purpose of building long lasting relationships with the clients.</li><li>Lead the execution of clientelling activities with the store team, developing actions to reach the goals and KPIs.</li><li>Strengthen Client loyalty supporting the department team to carry out clientelling initiatives</li><li>Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome</li><li>Be present on the sales floor, ensuring highest standard of approach and service to Clients.</li><li>Ensure Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectives</li></ul>Team development <ul><li>Promote a positive and professional team environment that fosters trust, respect, and superior performance standards, leading by example.</li><li>Empowering the team to be the best versions of themselves. Promoting team spirit through effective communication, and cultivating a positive and energetic environment</li><li>Encourage the exchange of information within the team and proactively develop morning briefing on specific topics </li><li>Staying close to team on shop floor, being aware of what is happening</li><li>Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging.</li><li>Conduct regular performance conversations with the team to discuss results and develop action plans</li><li>Having understood the needs and priorities, train and inspire the department sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures </li><li>Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes</li><li>Guarantee team development through coaching and follow-ups on individual action plans;</li></ul>Key Requirements <ul><li>Significant sales and team management experience within retail or service related industry </li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results</li><li>Ability to manage competing priorities in a fast-paced environment</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook</li><li>Strong verbal and written communication skills and excellent organizational skills</li><li>Flexibility to work a retail schedule which will include evenings, weekends and holidays. </li><li>Commercial awareness and strong business acumen</li><li>Strong analytical skills</li><li>Customer centric approach and an entrepreneurial spirit</li><li>Developing and coaching others</li><li>Relationship builder with an ability to get the best out of teams</li><li>Understanding of KPI’s being used how they impact each other across categories</li><li>Customer centric approach and an entrepreneurial spirit</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At McQueen, we live and breathe a culture defined by our key Behaviours:

•	Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 
•	Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 
•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

The Alexander McQueen Store Director will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. Responsible for setting up the strategy and vision for the store, providing adequate recommendations and improvement plans based on store results. Performing with a high level of integrity, this role will take full ownership of the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. Leading by example and guaranteeing excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. Empowering and developing the store team to guarantee excellence in all Client touchpoints.How will you contribute?Leading the business <ul><li>You will be able to demonstrate the desired McQueen behaviours. </li><li>Drive Store Team to exceed Financial targets and maximize sales performances, determining the success of the entire store</li><li>Propose and develop action plans, through careful analysis of store performance.</li><li>Communicate with the team the company set KPI’s and identifies strategies to ensure performance standards are met.</li><li>Represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brand.</li><li>Be present on the sales floor, ensuring highest standard of approach and service to Clients.</li><li>Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business</li><li>Meet store operating budgets by monitoring store expenses</li><li>Provide effective product feedback based on store needs, and participate in the buying session when requested</li><li>Proactively follow current competitors and fashion trends, industry news and new innovations in technology.</li><li>Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support</li></ul>Client Development <ul><li>Place the client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request</li><li>Foster a client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences</li><li>Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients</li><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events</li><li>Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty</li><li>Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting. </li><li>Foster a strong private appointment culture among the team</li><li>Collaborate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client</li></ul>Performance and Team development <ul><li>Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback </li><li>Oversee annual review process for all store employees and set annual employee goals </li><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping. </li><li>Ensure a consistent and branded onboarding experience for all new hires</li><li>Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service</li><li>Partner with Retail Manager and Human Resource Manager for all employee relations issues to ensure effective resolution. </li><li>Act as a strong Staff motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client</li><li>Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates</li><li>Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures </li><li>Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Operations Manager to define the correct development processes</li><li>Ensure strong cooperation between front and back of house to guarantee efficient operations</li></ul>Store Operations <ul><li>Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures</li><li>Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement polices</li><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target </li><li>Oversee the processing of daily incoming and outbound merchandise requests and shipments</li><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees</li><li>Support and maintain visual merchandising standards set by the world-wide headquarters</li><li>Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters</li><li>Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures. </li></ul>Required Skills:<ul><li>Significant sales management experience in retail, luxury retail, or service-related industry</li><li>Proven ability to drive store performance</li><li>Commercial awareness and strong business acumen</li><li>Coaching and development skills</li><li>Strong analytical skills</li><li>Entrepreneurial spirit </li><li>Strong budget management experience</li><li>Strong verbal and written communication skills and excellent organizational skills </li><li>Ability to manage competing priorities in a fast-paced environment</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook</li><li>Flexibility to work a retail schedule which will include evenings, weekends and holidays. </li><li>Passion for the Fashion Industry</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen

History

Seán McGirr

Discover Alexander McQueen job offers

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