Kering

Houses

Couture and Leather Goods

Gucci

SITEMAP

CONTACT US

LEGAL

CREDITS

PRIVACY POLICY

Empowering imagination

Our strategy

Activity report

Kering at a glance

Discover Kering

Group history

40, rue de Sèvres

Celebrating our history with "Kering, of granite and dreams"

Culture and Heritage

Board of Directors

Executive Committee

François-Henri Pinault

Ethics and business conduct

Our governance

Empowering Women

Kering Foundation

Women In Motion

Kering for Women

News

Contact us

Saint Laurent

Bottega Veneta

Balenciaga

Alexander McQueen

Brioni

Boucheron

Pomellato

DoDo

Qeelin

Jewelry

Ginori 1735

Kering Eyewear

Kering Beauté

Others

The Kering Group

Our Houses

Our approach to luxury

Who we are

Working at Kering

Managing dynamic careers

Getting the balance right

A place for every talent

Empowering young talent

Kering Keys programs

Empowering talent

Life at Kering

Jobs for you

2017-2025 roadmap

Governance

Historic commitment

Crafting tomorrow's Luxury

Our EP&L

Reporting and indicators

Ranking

Measuring our impact

Climate strategy

Reduce

Restore and regenerate

Mitigating climate change

Biodiversity strategy

Regenerative Fund for Nature

Animal welfare

Safeguarding the planet

Human rights in the supply chain

Women in the supply chain

Preserving craftsmanship

People in the supply chain

Circularity ambition

Raw materials

Innovation Labs

Production processes

New business models

Upcycling, recycling and regeneration

Innovating for tomorrow

Agenda

Publications and videos

News and resources

Corporate governance

Breakdown of share capital

About Kering & key figures

Kering share

Publications

Regulated information

Being a shareholder

Your publications

Annual General Meeting

Shareholders information

Debt financing and other information

Financial calendar

Shareholders' contacts

Special Reports

Logo library

Resources

Contacts

 | Kering

Founded in Florence in 1921, the House is renowned for eclectic and contemporary creations that represent the pinnacle of Italian craftsmanship and are unsurpassed in quality, attention to detail and imaginative design.

History

On 28 January 2023, he was named Creative Director of Gucci.

Sabato de Sarno 

Discover Gucci job offers

Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Gucci.&nbsp;

Le vendeur accueille la clientèle, lui vend un produit de luxe, et la fidélise dans le cadre de la politique commerciale définie par Gucci et en respectant l’esprit de la maison.<div>Missions</div>Produit <ul><li>Développer une solide connaissance de l’histoire de la maison Gucci et de son patrimoine</li><li>Démontrer d’une excellente connaissance des produits</li><li>Veiller à la bonne tenue de la surface de vente et de la boutique conformément aux normes de présentations visuelles de la maison Gucci et du groupe.</li><li>S’assurer de la bonne présentation des produits dans le but de convaincre la clientèle : story telling</li><li>Maintenir une quantité suffisante et appropriée d’articles sur la surface de vente</li></ul>Communication <ul><li>Fournir un service exceptionnel à la clientèle en les accueillant selon les guidelines Gucci, en leur offrant des conseils personnalisés en fonction de leurs demandes et besoins</li><li>Favoriser la communication entre les membres de l’équipe et la clientèle</li></ul>Performance <ul><li>Atteindre ou dépasser ses objectifs de ventes tant au niveau individuel que ceux définis pour le département et pour la boutique</li><li>Réaliser ses objectifs KPI</li><li>Participer au service de retouche : prise de mesures, ajustements, gestion des réservations des clients, commandes et réception des articles</li><li>Aider à la reconstitution des stocks, à l’étiquetage et au rangement</li><li>Posséder une bonne connaissance et maîtrise de ses stocks</li><li>Effectuer les encaissements et tenir la caisse</li><li>Appliquer les procédures CRM pour développer le fichier clients de la boutique</li><li>Se conformer aux directives de sécurité de la boutique (prévention des vols et pertes)</li></ul><div>Compétences</div><ul><li>Ambassadeur de la maison et de ses valeurs</li><li>Connaissances produits et techniques de vente</li><li>Passionné par la mode et l’univers du luxe</li><li>Maîtrise de l’anglais et l’espagnol</li><li>Bonne présentation, bonne élocution</li><li>Sens du service et de la persuasion</li><li>Maîtrise des codes du luxe</li><li>Travailler en équipe</li></ul><div>Profil type</div><ul><li>Bac Professionnel</li><li>BTS ou DUT</li><li>Expérience dans la vente</li><li>Expérience dans le luxe</li></ul>GUCCI s&#39;engage à créer une main-d’œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Cela ouvre des opportunités aux personnes d&#39;exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

Fondée à Florence en 1921, Gucci est une maison emblématique du luxe Italien. Influente, innovante et progressiste, la marque réinvente une approche dynamique et moderne de la mode.
Éclectiques, contemporaines et romantiques, les créations Gucci incarnent la quintessence de l'artisanat italien par leur qualité et l'attention portée aux détails. 
Pour plus d'informations visitez www.gucci.com

<div> MISSION </div><div> </div><div>Lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience in Gucci Montenapoleone Store. </div><div> </div><div>RESPONSABILITIES </div><div> </div><div><div>Leadership  </div><div><ul><li>Support the Store Director/Associate Store Manager with all policies and procedures to streamline and safeguard the store </li><li>Ensure the efficient running of the store, both front and back of house </li><li>Manage the sales floor efficiency through operational support roles i.e. Cashiers, Wrappers and Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales </li><li>Ensure the store has substantial operational support and staff schedules are optimized to match customer traffic flows and operational demands </li></ul></div></div><div><div><ul><li>Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc </li></ul></div><div> </div><div>Drive for Results  </div><div><ul><li>Assist the Store Director/Associate Store Manager in overseeing the Asset and Profit Protection influencing service delivery and minimizing loss </li></ul></div></div><div><div><ul><li>Ensure all Health and Safety legislation and processes are adhered to </li><li>Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping </li><li>Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store </li><li>Recruit, on-board and develop all store operational support. Lead the store Operations team, fostering a coaching environment </li></ul></div><div> </div></div><div><div>BRAND PROTECTION  </div><div><ul><li>Cascade company communications to all members of the store team and lead by example when embracing brand messages </li><li>Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Gucci’s core values </li></ul></div></div>

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

Discover more about Gucci at www.gucci.com.

<div>MISSION </div><div> </div><div>Lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience. </div><div> </div><div>RESPONSABILITIES </div><div> </div><div><div>Leadership  </div><div><ul><li>Support the Store Director/Associate Store Manager with all policies and procedures to streamline and safeguard the store </li><li>Ensure the efficient running of the store, both front and back of house </li><li>Manage the sales floor efficiency through operational support roles i.e. Cashiers, Wrappers and Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales </li><li>Ensure the store has substantial operational support and staff schedules are optimized to match customer traffic flows and operational demands </li></ul></div></div><div><div><ul><li>Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc </li></ul></div><div> </div><div>Drive for Results  </div><div><ul><li>Assist the Store Director/Associate Store Manager in overseeing the Asset and Profit Protection influencing service delivery and minimizing loss </li></ul></div></div><div><div><ul><li>Ensure all Health and Safety legislation and processes are adhered to </li><li>Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping </li><li>Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store </li><li>Recruit, on-board and develop all store operational support. Lead the store Operations team, fostering a coaching environment </li></ul></div><div> </div></div><div><div>BRAND PROTECTION  </div><div><ul><li>Cascade company communications to all members of the store team and lead by example when embracing brand messages </li><li>Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Gucci’s core values </li></ul></div></div>

Role MissionAs a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and back of house teams with various sales support, POS, inventory tasks, stock processing and administrative functions.You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skills and a passion for the brand.Key AccountabilitiesSales Support<ul><li>Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor or Lead Client Advisor;</li><li>Support the team in the selling process, ensuring the highest level of client experience;</li><li>Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions;</li><li>Provide dressing room support to Client Advisor and Client;</li><li>Answer, direct and transfer calls with exceptional level of professionalism;</li><li>Understand client needs to assist in escorting them to the proper department;</li><li>Interact with clients to ensure an elevated shopping experience.</li></ul>POS<ul><li>Support with the packing and payment process;</li><li>Facilitate store transfer requests, charge sends, and product inquiries;</li><li>Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.</li></ul>Inventory<ul><li>Assist the sales staff in pulling different styles and sizes from stock;</li><li>Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations.</li></ul>General <ul><li>Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;</li><li>Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li></ul><ul><li>At least 2 years of experience in luxury retail, hospitality, or customer service-related industry;</li><li>Experience operating a POS system, a plus;</li><li>Excellent interpersonal and communication skills;</li><li>Strong understanding of customer service needs and priorities;</li><li>Ability to multitask, with a strong attention to detail;</li><li>Familiar in Microsoft Word and Outlook;</li><li>Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V<ul><li></li></ul>

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Gucci

History

Sabato de Sarno

Discover Gucci job offers

GUCCI - Client Advisor - Flagship - Paris

GUCCI Store Operations Manager

GUCCI Store Operations Manager

GUCCI Team Coordinator - Charlotte