Kering

Houses

Couture and Leather Goods

Gucci

SITEMAP

CONTACT US

LEGAL

CREDITS

PRIVACY POLICY

Empowering imagination

Our strategy

Activity report

Discover Kering

Group history

40, rue de Sèvres

Celebrating our history with "Kering, of granite and dreams"

Culture and Heritage

Board of Directors

Executive Committee

François-Henri Pinault

Ethics and business conduct

Our governance

Empowering Women

Kering Foundation

Women In Motion

Kering for Women

News

Contact us

Saint Laurent

Bottega Veneta

Balenciaga

McQueen

Brioni

Boucheron

Pomellato

DoDo

Qeelin

Jewelry

Ginori 1735

Kering Eyewear

Kering Beauté

Others

The Kering Group

Our Houses

Our approach to luxury

Who we are

Working at Kering

Managing dynamic careers

Getting the balance right

A place for every talent

Empowering young talent

Kering Keys programs

Empowering talent

Life at Kering

Jobs for you

2017-2025 roadmap

Governance

Historic commitment

Crafting tomorrow's Luxury

Our EP&L

ESG Disclosures

ESG Performance

Measuring our impact

Climate strategy

Reduce

Restore and regenerate

Mitigating climate change

Biodiversity strategy

Regenerative Fund for Nature

Animal welfare

Safeguarding the planet

Human rights in the supply chain

Women in the supply chain

Preserving craftsmanship

People in the supply chain

Circularity ambition

Raw materials

Innovation Labs

Production processes

New business models

Upcycling, recycling and regeneration

Innovating for tomorrow

Agenda

Publications and videos

News and resources

Corporate governance

Breakdown of share capital

About Kering & key figures

Kering share

Publications

Regulated information

Being a shareholder

Your publications

Annual General Meeting

Shareholders information

Debt financing and other information

Financial calendar

Shareholders' contacts

Special Reports

Logo library

Resources

Contacts

 | Kering

Founded in Florence in 1921, the House is renowned for eclectic and contemporary creations that represent the pinnacle of Italian craftsmanship and are unsurpassed in quality, attention to detail and imaginative design.

History

Discover Gucci job offers

Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Gucci.&nbsp;

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.We are currently looking for a Client advisor who will report to the Store Manager in our Artz store.Your opportunity To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the BrandHow will you contribute? <ul><li>Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci selling ceremony history and heritage.</li><li>Give advice to customers on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products.</li><li>Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease.</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.</li><li>Guarantee cross and up-selling for all product categories.</li><li>Ensure the achievement of individual and store goals, enhancing and developing the business.</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards.</li><li>Ensure the products replenishment and physical inventory of merchandise.</li></ul>Who you are?<ul><li>A high achiever with a proven record of hitting sales targets.</li><li>A fashion passionate with a strong business acumen and strategic vision to develop the business high commitment to the Gucci brand.</li><li>An experienced face-to-face customer service provider. You are at ease initiating communication with your customers.</li><li>An excellent communicator with great interpersonal skills and the ability to foster customer relationships.</li><li>A flexible multi-tasker who thrives in a fast-paced, high-pressure, frequently changing environment.</li><li>A team player with a desire to be part of a strong, motivated, and considerate group with a common goal.</li><li>An experienced professional with focus on, fashion, retail or related fields.</li><li>A fluent Spanish and English speaker</li><li>A flexible person willing to work in a retail schedule, which will include evenings, weekends, and holidays.</li></ul>Why work with us? This is a fantastic opportunity to join the Gucci adventure and become part of a thriving team that offers possibilities to learn and grow. Talent development is a managerial principle at GUCCI, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at <a href="http://www.gucci.com/" target="_blank">www.gucci.com</a>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

About usIf you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.We are currently looking for a Client advisor who will report to the Store Manager in our Cancun store.Your opportunity To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the BrandHow will you contribute? <ul><li>Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci selling ceremony history and heritage.</li><li>Give advice to customers on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products.</li><li>Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease.</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.</li><li>Guarantee cross and up-selling for all product categories.</li><li>Ensure the achievement of individual and store goals, enhancing and developing the business.</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards.</li><li>Ensure the products replenishment and physical inventory of merchandise.</li></ul>Who you are?<ul><li>A high achiever with a proven record of hitting sales targets.</li><li>A fashion passionate with a strong business acumen and strategic vision to develop the business high commitment to the Gucci brand.</li><li>An experienced face-to-face customer service provider. You are at ease initiating communication with your customers.</li><li>An excellent communicator with great interpersonal skills and the ability to foster customer relationships.</li><li>A flexible multi-tasker who thrives in a fast-paced, high-pressure, frequently changing environment.</li><li>A team player with a desire to be part of a strong, motivated, and considerate group with a common goal.</li><li>An experienced professional with focus on, fashion, retail or related fields.</li><li>A fluent Spanish and English speaker</li><li>A flexible person willing to work in a retail schedule, which will include evenings, weekends, and holidays.</li></ul>Why work with us? This is a fantastic opportunity to join the Gucci adventure and become part of a thriving team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at <a href="http://www.gucci.com/" target="_blank">www.gucci.com</a>

Client Journey<ul><li>Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it instore or remotely.</li><li>Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.</li><li>Build rapport with clients by discovering their needs, desires and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.</li><li>Develop client base by recruiting new clients and developing existing ones.</li><li>Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.</li><li>Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.</li><li>Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc…).</li></ul> Sales Excellence<ul><li>Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.</li><li>Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.</li><li>Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.</li><li>Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.</li><li>Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.</li><li>Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.</li><li>Guide and inspire the client to make the best possible decision to buy the right product.</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.</li><li></li></ul>Brand &amp; Product<ul><li>Using knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.</li><li>Proactively attend trainings to gain insights on product knowledge and selling techniques.</li><li>Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients.</li><li>Combines styling knowledge with the ability to offer products to best serve the client.</li><li>Embody Gucci&#39;s philosophy, values, and lifestyle with an enthusiastic attitude.</li></ul> Operational Excellence<ul><li>Actively participate in all store operations such as stock maintenance, stock inventories, etc.</li><li>Adhere to all policies and procedures with a focus on loss prevention and operational excellence.</li><li>Accurately process all POS transactions and ensure accurate capture of client information.</li><li>Contribute to upholding the visual display of all products following Gucci visual standards.</li><li>Follow Company grooming at all times and according to Gucci standards and policies.</li><li>Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.</li><li>Manage general store administration and functionality.</li></ul>

Le/La Team Manager GUCCI guide et inspire son équipe afin d’offrir les meilleures performances grâce à une approche axée sur le client et ainsi assurer l’excellence attendue en termes d’expérience clients et de cérémonie de vente. Il/elle anime/orchestre son équipe en temps réel sur le terrain, au travers de briefing et coaching dans l’atteinte des objectifs fixés en termes de ventes sur l’ensemble des catégorie produits. Il/elle développe et fait grandir son équipe. Il/elle est l’Ambassadeur/Ambassadrice de la Maison et de ses valeurs. Il/elle est le/la référent(e) de son équipe et l’invite à développer l’excellence dans tous les domaines. Missions du/de la Team Manager Gestion et Management d’équipe • Il/elle est le/la garant(e) d’un environnement de travail professionnel et bienveillant ou une confiance réciproque permet d’atteindre des résultats supérieurs guidés par un mode de management exemplaire. • En animant sur l’espace de vente le/la team manager est en relation permanente avec son équipe, qu’il/elle accompagne et coach quand cela est nécessaire dans le but de maintenir un niveau d’expérience client optimale. • Il/elle garantit un accompagnement de proximité et des retours d’expériences réguliers auprès de son équipe pour s’assurer de leur progression, de leur motivation et de leur adhésion à la culture d’entreprise. • Il/elle conduit des évaluations mensuelles avec son équipe et s’assure de la mise en place de plan d’action nécessaire à l’amélioration de la performance le cas échéant. • Il/elle est le relai entre le Directeur de boutique et la direction des ressources humaines sur tous les sujets RH de son équipe afin de trouver des solutions appropriées. • Il/elle évalue l’adhésion de son équipe à la culture et aux procédures Gucci en accompagnant les collaborateurs quand cela est nécessaire. • Il/elle est en appui des ouvertures et fermetures de la boutique si besoin • Il/elle anime les « Morning brief » quand cela est nécessaire en délivrant une communication stratégique, adaptée et en ligne avec les objectifs journaliers. • Il/elle développe et accompagne son équipe sur la surface de vente afin qu’ils soient en capacités de vendre l’ensemble de nos catégories de produits.Relation clients : • Il/elle inspire et oriente son équipe afin d’offrir une expérience client unique en boutique basée sur l’excellence de la maison Gucci. Il/elle s’assure que l’accueil client fasse partie intégrante des fondamentaux des vendeurs en boutique. • Il/elle s’assure que l’ensemble de son équipe s’engage dans la fidélisation de notre clientèle sur des relations commerciales sur le long terme. • Il/elle s’assure que tous les outils mis à disposition des équipes de vente soient utilisés afin de former, fidéliser les équipes pour et développer notre portefeuille clients. • Il/elle coordonne l’exécution des activités de développement de la clientèle avec son équipe en mettant en place des actions visant à atteindre les différents objectifs commerciaux. • Il/elle évalue la performance des vendeurs dont Il/elle a la responsabilité en travaillant avec eux sur une base journalière/hebdomadaire ou mensuelle sur l’ensemble des sujets ayant traits à notre clientèle dans l’optique d’atteindre l’excellence. • Il/elle coordonne les flux de clients sur la boutique en s’assurant qu’un service client exceptionnel leur soit adressé. Produit : • Il/elle surveille le niveau de performance des ventes par catégories de produits et met en place de manière pro-active des actions pour permettre d’atteindre les objectifs commerciaux de la boutique. • Il/elle travaille en étroite collaboration avec le/la Directeur/Directrice de Boutique et l’équipe merchandising afin d’apporter un retour d’expérience en temps réel sur les produits vendus, l’état des stocks et les demandes spécifiques de certains clients afin de développer le chiffre d’affaire. • En collaboration étroite avec le/la Directeur/Directrice de Boutique et l’équipe formation Il/elle s’assure que tous les vendeurs de son périmètre développent leurs connaissances sur l’ensemble des catégories produits au travers des formations qui sont mises en place.GUCCI s&#39;engage à créer une main-d’œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Cela ouvre des opportunités aux personnes d&#39;exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

Influente, innovante et progressive, Gucci adopte une approche résolument moderne de la mode. La Maison a redéfini le luxe pour le 21e siècle, renforçant ainsi sa position parmi les maisons de mode les plus désirables au monde. Éclectiques, contemporaines, romantiques, les produits Gucci incarnent l'excellence du savoir-faire italien et sont inégalés pour leur qualité et leur attention aux détails.
Gucci fait partie du groupe Kering, un leader mondial du prêt-à-porter et des accessoires, propriétaire d'un portefeuille de marques prestigieuses dans les secteurs du luxe, du sport et du lifestyle.

Gucci

History

Discover Gucci job offers

GUCCI Client Advisor - Artz

GUCCI Client Advisor

GUCCI Client Advisor

GUCCI - Team Manager - CDI - Bruxelles