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Created in 2004 by Dennis Chan, Qeelin is a fine jewelry brand which takes inspiration and emotional resonance from Chinese symbolism.

History

The vision of Dennis Chan towards Qeelin: to bring the best of contemporary Chinese design to the world.

Dennis Chan

Discover Qeelin job offers

Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Qeelin.&nbsp;

Key Responsibilities1. VIC Program Development &amp; Infrastructure<ul><li>Build the end-to-end VIC management framework, including client segmentation, CRM optimization, and personalized service protocols.</li><li>Design exclusive client experiences (e.g., private viewings, bespoke design consultations, VIP events).</li><li>Develop tools and processes to track VIC preferences, purchase history, and engagement metrics.</li><li>Partner with marketing to curate tailored communications and collateral for VICs.</li></ul>2. Client Relationship Management<ul><li>Act as the primary liaison for top-tier clients, delivering unparalleled service and anticipating their needs.</li><li>Proactively engage VICs through personalized outreach, gifting, and invitations to exclusive brand experiences.</li><li>Resolve escalated client concerns with discretion and urgency.</li><li>Analyze client data to identify trends and opportunities for deeper engagement.</li></ul>3. Sales Team Collaboration &amp; Education<ul><li>Train and mentor sales teams on VIC engagement strategies, service standards, and CRM best practices.</li><li>Lead workshops on luxury clienteling, cultural nuances, and relationship-building techniques.</li><li>Work with sales to identify potential VICs and create individualized outreach plans.</li></ul>4. Performance &amp; Reporting<ul><li>Monitor VIC retention, lifetime value, and sales contribution; report insights to senior leadership.</li><li>Align VIC initiatives with regional sales targets and brand objectives.</li><li>Stay informed on luxury market trends, competitor strategies, and client expectations.</li></ul>

Role Overview

The role will design and implement an advanced VIC management program to deepen relationships with high-net-worth clients, drive loyalty, and maximize revenue. This role combines strategic infrastructure development, team leadership, and hands-on client engagement. This role will collaborate closely with the sales team to ensure seamless service for VICs while fostering a culture of client-centric excellence.

<div><div><div>Qeelin fine jewellery - a playful fusion of Chinese symbolism and modernity. Since Qeelin’s founding in 2004, every piece of jewellery has carried rich cultural connotation, reinterpreting traditional symbols with stylish designs intended for daily wear, infusing new life and contemporary meaning to Chinese heritage. Named after the Qilin, an auspicious Chinese mythical animal and icon of love, Qeelin fuses unbridled creativity with excellence in craftsmanship. It brings a touch of playfulness and surprise into the world of fine jewellery. The brand’s iconic Wulu collection revisits the legendary Chinese gourd, an auspicious emblem in Chinese tradition.  Qeelin is part of the global Luxury group Kering.  To cope with business growth, we are currently looking for high calibre with creative mind-set to join us.HOW YOU WILL CONTRIBUTE <ul><li>Answer after-sales service enquiries from worldwide markets</li><li>Support and assist in monthly reporting on after-sales service cases worldwide</li><li>Liaison with vendors, worldwide local workshops for handling repairs/services, contracts, quotations, delivery, improvements, etc.</li><li>Administrative work or any ad-hoc tasks assigned by the supervisor</li></ul>WHO YOU ARE<ul><li>Diploma or above </li><li>At least 2 - 3 years working experience in customer service; Prior experience in retail industry is preferred</li><li>Proficiency in Microsoft Office (Excel and PowerPoint) </li><li>Customer oriented and willing to make decision</li><li>Good interpersonal and communication skills</li><li>Proficiency in English &amp; Chinese (written &amp; spoken), Mandarin is a plus</li></ul>WHY WORK FOR US?Unique opportunity to be working in Hong Kong under the headquarter office, and to strategically be a fashion-forwarder with new ideas and initiatives to be implemented globally. Talent development is a managerial principle, promoting entrepreneurial spirit for highly empowered teams. We want to cultivate a “startup” mindset where business agility is key to our fast-paced development, and where every employee can reach their full potential in a stimulating and fulfilling workplace environment.Data collected will be for recruitment purpose only.</div></div></div>

A 1-year contract role primarily responsible for addressing after-sales service inquiries from global markets.

<ul><li>Provide best service to customers and introduce the brand</li><li>Achieve sales target</li><li>Improve customers’ reorganization and satisfaction of brand</li><li>Daily check sales amount and stock and ensure its accurate</li><li>Follow company’s policy strictly</li><li>Ensure products’ safety and avoid be stolen and other loss</li><li>Finish the task aligned by line manager in time</li></ul>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Qeelin

History

Dennis Chan

Discover Qeelin job offers

QEELIN-Elite Client Engagement Manager

QEELIN Contract After Service Coordinator

QEELIN-Sales Associate

QEELIN-Sales Associate