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 | Kering

Kering Eyewear is the one and only Luxury Eyewear company. Beginning as a startup in 2015, Kering Eyewear has grown exponentially since then, thanks to the strong support of the Kering Group, its extraordinary portfolio of 14 brands, and the best team of professionals in the industry.

LINDBERG

Maui Jim

ZEAL Optics

Cartier

Chloé

Montblanc

Dunhill

Alaïa

Puma

Discover Kering Eyewear job offers

Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Kering Eyewear.&nbsp;

The overall objective of the department in which this position works is:Provide outstanding customer service to Maui Jim accounts &amp; consumers, maintaining the Maui Jim “Aloha” at all times. Maui Jim goal is to achieve the highest levels of customer satisfaction and service.  This will ensure that Maui Jim achieves and exceeds sales forecasts through the growth of present and potential customers. Maintain extreme high-level service during all seasons of the year. Our goal is to achieve market leading customer satisfaction and service.The major function of this position is:To answer incoming inquiries via telephone and e-mail from our customers in timely, courteous and efficient manner. To provide outstanding administrative support to accounts and field sales representatives combined with an emphasis to establish and maintain account relationships with Maui Jim customers. The principle responsibilities and duties of this position are:<ul><li>Provide outstanding customer service to all internal and external customers. </li><li>Assist with customer inquiries as per Maui Jim policy.</li><li>Answer incoming calls within 3rd ring.</li><li>Answer to e-mail enquiries from customers within 24 hours Order entry in timely and accurate manner.</li><li>Review, process and set up all new accounts in SAP within 1 day. </li><li>Ensure all paperwork and information is correct and complete. </li><li>Maintain customer master data.</li><li>Provide support to customers regarding status of shipments, credits/returns/repairs and inform customers of Maui Jim Policy.</li><li>Provide advice and product support to Maui Jim customers.</li><li>Secure an enhanced experience for our customers in our B2B and B2C portals.</li><li>Maintain outstanding internal relations within the Maui Jim Ohana globally.</li><li>Secure daily and monthly reporting according to set standards.</li><li>Maintain working area clean and organized.</li></ul><h2>Indicated below is the preferred education and experience for this  position:</h2><ul><li>High school graduate with minimum 2 years CS experience.</li><li>Fluent Italian.</li><li>Advanced level English language skills.</li><li>Strong Customer Service focus.</li><li>Prior experience of SAP CRM is a plus.</li></ul>Listed below are the particular skills preferred for this position:<ul><li>Previous Customer Service experience minimum of 2 years.More profound CS experience would be a plus.</li><li>Optical experience would be a plus.</li><li>Strong Customer Service mentality and skills.</li><li>Strong organizational and communication skills.</li><li>Attention to detail.</li><li>Ability to work as part of a team and independently when required.</li><li>Ability to utilize a PC and Microsoft Office Software, experienced user of Excel.</li><li>Ability to prioritize and complete tasks in a timely manner.</li><li>Ability to multitask.</li><li>Embraces and enhances change.</li><li>Strong verbal and written communication. </li><li>Have a professional and positive attitude in all situations with a friendly manner.</li><li>Honest and full of integrity.</li><li>Aloha Spirit!</li></ul>

At Maui Jim we are passionate about making the best sunglasses in the world and providing customer service like you’ve never seen. We work diligently to attract and retain the brightest individuals in our industry and to foster an environment of encouraged professional development, creative thinking, and growth. The Aloha Spirit is the backbone of our culture, which embraces respect, trust, integrity, and creativity.

Nous recherchons actuellement un(e) Attaché(e) Commercial(e) pour les marques Cartier, Dunhill et Alaïa, qui reportera au Responsable de Région et fera partie du Département Commercial du secteur Ile-de-France.Missions et ResponsabilitésEn votre qualité d’Ambassadeur, vous serez chargé(e) de promouvoir les marques Cartier, Dunhill et Alaïa auprès d’un portefeuille de clients confié par la Société, d’en assurer le suivi et la gestion, ainsi que de créer des prospects, sur le secteur Paris et Hauts-de-Seine.Développement CommercialVous assurez la promotion des produits et marques attribuées, afin de mener à bien leur développement, vous effectuez les visites nécessaires auprès de vos clients et en vue de faciliter et d’activer les commandes des marques que vous aurez présentées.Fidélisation et conseilVous serez garant(e) de la mise en place du Trade Marketing afin d’accroître le sell-out de nos produits et de respecter la visibilité de nos marques pour vos clients.  Vous formez les équipes des points de ventes aux marques et produits KERING EYEWEAR.  Vous vous assurez du respect par les points de vente des politiques commerciales KERING EYEWEAR visant à assurer la notoriété et le standing de la Société et à offrir au client final la meilleure qualité de service.Profil :<ul><li>Expérience reconnue dans le secteur de la vente</li><li>Solides compétences en relation client basées sur le sens du service et la confiance</li><li>Excellentes compétences interpersonnelles, de communication et de présentation</li><li>Aptitude à travailler dans un environnement entrepreneurial dynamique</li><li>Min 3 ans d&#39;expérience dans le secteur de l’optique</li><li>Diplôme universitaire ou expérience équivalente</li></ul>Pourquoi nous rejoindre ? C&#39;est une fabuleuse opportunité de rejoindre l&#39;aventure Kering Eyewear et de contribuer activement au développement de l&#39;activité en faisant partie d&#39;une entreprise prospère au sein d&#39;un groupe de Luxe mondial qui offre des possibilités infinies d&#39;apprendre et de grandir. Le développement des talents est un principe managérial chez Kering et nous nous engageons à favoriser la mobilité interne. Notre vision commune favorise les compétences en leadership et aide chaque employé à atteindre son plein potentiel dans un environnement de travail stimulant et épanouissant.                        Kering Eyewear est un employeur en faveur de l’égalité des chances. Les candidatures sont évaluées sans notion relative à l’ethnie, la religion, le sexe, l’âge, le handicap ou tout autre statut légalement protégé. Les décisions de recrutement sont fondées sur des critères objectifs liés à l&#39;emploi et en ligne avec nos besoins organisationnels et les valeurs de notre entreprise.

Kering Eyewear est le leader mondial en matière de montures Haut de Gamme et Luxe en développant un portefeuille de marques à forte notoriété internationale (Cartier, Gucci, Saint Laurent, Balenciaga, Chloé, Alexander McQueen, etc…). Nous créons, développons, fabriquons et commercialisons les montures optiques et solaires les plus attractives sur des segments à forte valeur ajoutée dans les domaines du Luxe et du Sport & Lifestyle. Grâce à notre expertise du marché de l’optique, nous avons pour ambition d’innover, renforcer et dépasser les limites que nous offre chacune de nos marques au sein d’un marché à fort potentiel tant d’un point de vue artistique que commercial dans un environnement créatif. Kering Eyewear est une filiale du groupe Kering.

Your opportunityManaging the order to cash flow of the allocated customer portfolio in a timely and accurate fashion for the Italian markets.Working along with the sales team on delivering customer service excellence.Ensuring compliance with sales business policies.How you will contribute<ul><li>Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information</li><li>Managing order flow from order acquisition to order entry in compliance with agreed trade terms</li><li>Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue</li><li>Managing backorders ensuring a clean sheet</li><li>Managing goods returns in compliance with agreed trade terms</li><li>Acting as customer’s first point of contact in case of commercial, logistics, product claims</li><li>Showing active participation in both organisational preparation and execution by supporting with the facilitation of Sales events such as Buying Days Collection presentations, Logistics of customer’s onsite trainings and customer’s visits, etc.</li><li>Issuing sales/customer-related reporting to the benefit of both sales team and customer</li><li>Implementing and enhancing customer service-related procedures, processes and systems</li><li>Participating to ad hoc sales-related activities and/or projects</li></ul>Who you are<ul><li>University Degree </li><li>&#43;2 years’ experience in a B2B or B2C customer service environment</li><li>Proven customer facing experience</li><li>Sales experience within a controlled environment of advantage</li><li>English language advanced skills</li><li>Experience with SAP implementation of advantage</li><li>Good business knowledge of order-to-cash flows</li><li>Good working knowledge of Office Pack (Excel, Power Point, Word)</li><li>Team player</li><li>Customer-oriented</li><li>Problem solving</li><li>Analytic skills</li><li>Focus on results</li><li>Self-motivated</li><li>Passion and enthusiasm</li><li>Curiosity and innovation</li><li>Clear and open communication</li><li>Trustworthy</li></ul>Why work with us?                         This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

About us

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

<div>Your Opportunity</div>We are seeking a Media Manager to join our team. The ideal candidate will develop and implement effective ATL media plans to achieve our outdoor &amp; lifestyle brand communication objectives. This role requires a deep understanding of media channels, audience insights and data analytics to optimize media spending and maximize campaign performance.How you will contribute <ul><li>Develop and execute comprehensive ATL media plans that align with brand goals and budget constraints</li><li>Collaborate with the brand media agency to ensure strategic alignment and seamless execution of media campaigns</li><li>Work closely with internal stakeholders, including media, eCommerce, content, and sales, to ensure cohesive campaign strategies and objectives</li><li>Conduct market research and analyze audience data to inform media strategies</li><li>Prepare media plan proposals and performance reports</li><li>Negotiate with media vendors through the media agency to secure the best rates and placements</li><li>Stay up-to-date with industry trends, new media platforms and emerging technologies to continually refine media strategies</li></ul>Who you are<ul><li>Degree in Marketing or Communication</li><li>&#43;5 years of experience in media planning, preferably within a brand or agency setting</li><li>English and Italian fluent speaker, additional language is a plus</li><li>Excellent communication, negotiation and presentation skills and ability to work collaboratively with cross-functional teams</li><li>Strong analytical skills with the ability to interpret data and generate actionable insights</li><li>Ability to meet tight deadlines and adapt to changing project requirements</li><li>Knowledge of both digital and traditional media channels</li><li>Google Ads and other relevant certifications are a plus</li></ul>Why work with usThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

About us
Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.