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 | Kering

Kering Eyewear è l’unica e sola azienda interamente dedicata all’Eyewear di Lusso. Dopo aver mosso i suoi primi passi come startup nel 2015, Kering Eyewear ha conosciuto una crescita esponenziale grazie al forte sostegno del Gruppo Kering, al suo straordinario portfolio di 14 brand e al miglior team di professionisti del settore.

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Your opportunity We are looking for highly motivated IT Junior Analyst with focus on SAP CO, who can collect functional requirements and work with business and IT. The candidate will be part of IT team and will work in a modern and international contest.How you will contribute<ul><li>Managing SAP FMS, respecting the customizing and the development of the rules</li><li>Carrying out Unit Test and UAT on the new solutions adopted, in collaboration with key users</li><li>Actively participating in IT Finance and Controlling Projects</li><li>Analyzing and understanding the business requirements in order to define the best IT solutions for supporting the business process</li><li>Supporting the internal SAP team in projects related to SAP Solution</li><li>Understanding internal requirements and acting as first point of contact in the event of any query, by analyzing and validating detailed functional specifications</li><li>Facilitating design sessions with partners to define solutions</li><li>Directly leading System Test and User Acceptance Test (UAT)</li><li>Coordinating the External Consultants</li><li>Creating internal and user documentation</li><li>Being the first reference to AMS (Application Maintenance Services</li><li>Reporting to IT Senior Project Manager for internal follow up of IT projects and for proposals of new solutions (system based and/or process) to improve the overall process</li></ul>Who you are<ul><li>Bachelor&#39;s Degree in computer science / engineering / statistics / mathematics</li><li>Previous experience in the same role will be considered as a plus</li><li>Knowledge of controlling flows</li><li>Advanced level of English (written and spoken)</li><li>Passion, enthusiasm and proactivity</li><li>Innovation oriented</li><li>Office Application knowledge (Excel and Power Point)</li><li>SAP, SQL and debugging knowledge are a plus</li><li>Focus on results</li><li>Team worker</li></ul>Why work with us?          This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

About us
Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Your opportunityWe are currently seeking an Optical Trainer who will report to the Trade Marketing Manager as part of our dynamic commercial Iberian Team.How you will contribute<ul><li>Implement technical training programs for all the different targets in scope (Sales Associates, Brand Ambassadors, LABs, Optical Schools) in the assigned area.</li><li>Execute training programs through different types of formats (classroom training, in-store training, on-field coaching, webinar, etc.).</li><li>Define the most effective local training strategy based on assigned KPIs and business priorities.</li></ul><ul><li>Ensure local customization of the training materials provided by HQ according to the specific market’s needs.</li><li>Provide support during local Sales events by reinforcing technical messages during collections’ presentation.</li><li>Control and monitor the travel budget to ensure most cost effectiveness.</li><li>Connect with Optical Trainers of other markets to share strategies and best practices.</li><li>Monitor competitors’ learning tools and programs, and report to HQ.</li><li>Be curious and proactive in searching new and efficient training solutions and methodologies.</li><li>Understand Brands’ business model and objectives, with a major focus on Brand DNA, heritage, collections, product features and technicalities.</li></ul>Who you are<ul><li>3-4 years of experience in a similar role</li><li>Degree in Optics and Optometry or previous experiences in Optical Industry as a must</li><li>Excellent training contents creation and good level of copy-writing</li><li>Fluent in Spanish and English</li><li>Proficiency in MS Office and advanced Power Point expertise</li><li>Familiarity with both traditional and modern training methods</li><li>Strongly focused on results and respectful of deadlines</li><li>Dynamic, proactive, flexible, and curious, committed to teamwork.</li><li>Strong team player and excellent communicator with an entrepreneurial spirit, autonomy, and problem-solving skills</li><li>Passionate and enthusiastic about optical training and product development</li><li>Car driving license </li><li>Open to travel 80% Time (field-based position)</li></ul>Why work with us?                         This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

About us

Kering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands.
We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Your opportunityWe are currently seeking a Customer Service Ambassador French speaker to join our corporate team in Padova Headquarter.As EMEA Customer Service Ambassador, you will be part of a B2B environment and make the difference by ensuring an excellent service to our customers, attending their needs as order taking, queries, questions, and solving their complaints through different communication channels (telephone, Email, chat, web) in order to provide a high and efficient level of service and maximizing business opportunities/Kering brands’ portfolio.How you will contribute<ul><li>Ordering flow management, from order acquisition to order entry in compliance with agreed trade terms</li><li>Handling customer inquiries using different communication channels</li><li>Researching information using available sources</li><li>Managing and solving customer complaints</li><li>Identifying and escalating priority issues</li><li>Providing customers with product and service information</li><li>Monitoring customer requests and queries</li><li>Mapping interactions’ information according to standard operating procedures</li><li>Creating new business opportunities through a proactive approach</li></ul>Who you are<ul><li>Bachelor / Master&#39;s degree (preference: Languages / Translation and Cultural Mediation)</li><li>Native speaker or equivalent (level C2) French</li><li>Additional knowledge of German, Spanish or Portuguese is a plus</li><li>Please note that English and Italian are mandatory</li><li>Ability to work within fast growing environments and contribute to build a new organization</li><li>Work experience in a B2B customer service environment</li><li>Good working knowledge of Office Package (Excel, Power Point, Word)</li><li>Plus: experience with CRM and SAP tools</li><li>Plus: knowledge of sales principles and methods</li><li>Plus: knowledge of order-to-cash flows</li><li>Excellent verbal and written communication skills</li><li>Customer-oriented</li><li>Passion and enthusiasm</li><li>Curiosity and innovation</li><li>Problem solving</li><li>Focus on results</li><li>Team player</li></ul>Why work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.  Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

About us

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

The overall objective of the department in which this position works is:Provide outstanding customer service to Maui Jim accounts &amp; consumers, maintaining the Maui Jim “Aloha” at all times. Maui Jim goal is to achieve the highest levels of customer satisfaction and service.  This will ensure that Maui Jim achieves and exceeds sales forecasts through the growth of present and potential customers. Maintain extreme high-level service during all seasons of the year. Our goal is to achieve market leading customer satisfaction and service.The major function of this position is:To answer incoming inquiries via telephone and e-mail from our customers in timely, courteous and efficient manner. To provide outstanding administrative support to accounts and field sales representatives combined with an emphasis to establish and maintain account relationships with Maui Jim customers. The principle responsibilities and duties of this position are:<ul><li>Provide outstanding customer service to all internal and external customers. </li><li>Assist with customer inquiries as per Maui Jim policy.</li><li>Answer incoming calls within 3rd ring.</li><li>Answer to e-mail enquiries from customers within 24 hours Order entry in timely and accurate manner.</li><li>Review, process and set up all new accounts in SAP within 1 day. </li><li>Ensure all paperwork and information is correct and complete. </li><li>Maintain customer master data.</li><li>Provide support to customers regarding status of shipments, credits/returns/repairs and inform customers of Maui Jim Policy.</li><li>Provide advice and product support to Maui Jim customers.</li><li>Secure an enhanced experience for our customers in our B2B and B2C portals.</li><li>Maintain outstanding internal relations within the Maui Jim Ohana globally.</li><li>Secure daily and monthly reporting according to set standards.</li><li>Maintain working area clean and organized.</li></ul><h2>Indicated below is the preferred education and experience for this  position:</h2><ul><li>High school graduate with minimum 2 years CS experience.</li><li>Fluent Italian.</li><li>Advanced level English language skills.</li><li>Strong Customer Service focus.</li><li>Prior experience of SAP CRM is a plus.</li></ul>Listed below are the particular skills preferred for this position:<ul><li>Previous Customer Service experience minimum of 2 years.More profound CS experience would be a plus.</li><li>Optical experience would be a plus.</li><li>Strong Customer Service mentality and skills.</li><li>Strong organizational and communication skills.</li><li>Attention to detail.</li><li>Ability to work as part of a team and independently when required.</li><li>Ability to utilize a PC and Microsoft Office Software, experienced user of Excel.</li><li>Ability to prioritize and complete tasks in a timely manner.</li><li>Ability to multitask.</li><li>Embraces and enhances change.</li><li>Strong verbal and written communication. </li><li>Have a professional and positive attitude in all situations with a friendly manner.</li><li>Honest and full of integrity.</li><li>Aloha Spirit!</li></ul>

At Maui Jim we are passionate about making the best sunglasses in the world and providing customer service like you’ve never seen. We work diligently to attract and retain the brightest individuals in our industry and to foster an environment of encouraged professional development, creative thinking, and growth. The Aloha Spirit is the backbone of our culture, which embraces respect, trust, integrity, and creativity.