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 | Kering

Alexander McQueen si distingue per l'espressione dell'individualità, della forza sovversiva e della potenza creativa.&nbsp;

La storia

Seán McGirr

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The Alexander McQueen Senior Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. Though your experience and expertise you will be a role model to the team and actively support the store management with activities as required.Key Accountabilities <ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li><li>Assist Management in daily operations: floor management, stock operations, and opening / closing duties</li><li>Support the Managers in developing the team through mentoring and buddying activities</li><li>Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed</li></ul>Key Requirements <ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li></ul>

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 
Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. 
At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
•	Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 
•	Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 
•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>您的职责<ul><li>问候、倾听和挖掘顾客的需求&#xff0c;提供卓越的客户体验</li><li>能提供客户时尚趋势和奢侈品市场的发展&#xff0c;展示出对时尚和奢侈品行业的热情</li><li>与团队成员进行开诚布公和建设性的沟通&#xff0c;采取协作方式&#xff0c;并在需要时提出有效的解决方案</li><li>根据 AMQ 视觉标准为产品的视觉展示做出贡献</li><li>确保商店功能维护和销售楼层的整洁水平符合公司政策要求</li><li>遵循公司的梳理&#xff0c;相应地遵循 AMQ 标准和政策</li><li>超越个人销售目标&#xff0c;并最大限度地提高自己的销售业绩&#xff0c;为整个商店的成功做出贡献</li><li>利用商店中提供的所有产品类别&#xff0c;积极把握所有交叉销售的机会</li><li>在 CRM 和数字工具的支持下维护和发展客户关系&#xff0c;提高客户忠诚度</li><li>不断学习有关产品知识、销售技巧、客户服务技能以及公司政策和程序</li><li>遵守公司关于运营指南和库存程序的程序&#xff0c;确保现金、货品、物流在符合公司政策和程序下得到积极执行</li></ul>任职资格1&#xff5e;2年相关奢侈品牌工作经验&#xff0c;具备奢侈品相关经验和知识储备 能够推动并超越个人和店铺的 KPI 具备卓越的商业意识&#xff0c;团队合作精神&#xff0c;较强的口头和书面沟通能力 较强的销售技巧和克服异议的能力 以客户为中心的服务思想和具备企业家精神 能适应快节奏的工作环境Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

关于我们
Alexander McQueen以其肆无忌惮的创意而闻名，如今该品牌已成为现代英国时装的代名词。 自2010年被任命为创意总监以来，Sarah Burton创作了备受好评的系列，专注于手工艺和手工艺。 她将品牌的设计规范与轻盈和自己的女性化感融为一体的能力带来了新的个人审美。
作为Kering品牌组合的一部分，Alexander McQueen在过去几年中通过批发和零售渠道进行了国际扩张，加强了其在奢侈品领域的定位。 该品牌拥有100多家直营Alexander McQueen专卖店，并在全球最负盛名的百货商店中占有一席之地，该品牌的标志性地位在全球范围内不断发展。

In Alexander McQueen, viviamo e respiriamo quotidianamente una cultura guidata dai nostri Key Behaviours: <ul><li>Empowerment – Generiamo valore sia all’interno del nostro team che nel rapporto con i colleghi, fornendo un supporto costante per garantire il raggiungimento degli obiettivi di ciascuno.</li><li>Teamwork – Il lavoro di squadra è fondamentale, lavoriamo insieme con un team per raggiungere obiettivi condivisi. </li><li>Respect – Rispetto, dignità e apprezzamento per il lavoro di tutti sono alla base della cultura di Alexander McQueen.</li><li>Kindness – La gentilezza è parte integrante di tutto ciò che facciamo, ci relazioniamo con empatia e con un approccio orientato al dialogo. </li></ul>La tua opportunitàIl/la tirocinante, in costante affiancamento al proprio tutor di riferimento, verrà inserito/a all’interno dell’ufficio Shoes Raw Materials R&amp;D e avrà l’opportunità di formarsi principalmente riguardo ai processi di ricerca e sviluppo delle materie prime per le calzature a marchio Alexander McQueen.Come contribuirai<ul><li>Affiancherai i colleghi del team nello svolgimento delle attività legate agli ordini ai fornitori (compilazione e conferma ordini, sollecito e monitoraggio consegne)</li><li>Supporterai nelle attività di codifica materiali</li><li>Supporterai nelle attività legate alla conferma dei Master di produzione</li><li>A partire delle indicazioni fornite dal proprio Tutor, supporterai nelle richieste ai laboratori esterni di test chimico-fisici da effettuare sulla materia prima</li><li>Scansionerai e digitalizzerai in 3D i pellami per il prodotto calzatura e pelletteria</li></ul>Competenze richieste<ul><li>Hai una laurea triennale o titolo di studio equipollente (preferibilmente in ambito moda)</li><li>Possiedi una conoscenza fluente della lingua inglese</li><li>Hai un&#39;ottima padronanza del pacchetto Office, in particolare di Excel</li><li>Possiedi spiccate capacità organizzative, competenze relazionali nonché un approccio analitico</li></ul>Kering si impegna a costruire un ambiente lavorativo eterogeneo. Noi crediamo che la diversità in tutte le sue forme – genere, età, nazionalità, cultura, religione e orientamento sessuale – arricchisca il luogo di lavoro offrendo alle persone l’opportunità di esprimere il proprio talento, sia individualmente che collettivamente, e promuovendo la nostra capacità di adattarci a un mondo in continuo cambiamento. Come datore di lavoro che rispetta le Pari Opportunità, accogliamo e prendiamo in considerazione le domande di tutti i candidati qualificati, indipendentemente dalla loro provenienza.

Alexander McQueen è una casa di moda di lusso fondata da Lee Alexander McQueen nel 1992. A partire dal 2001 Alexander McQueen fa parte del Gruppo Kering e, da Dicembre 2023, è sotto la guida creativa di Seán McGirr.

Alexander McQueen è sinonimo di espressione dell’individuo, forza sovversiva e potere. Con un team di designer basato a Londra, il brand è noto per la sua qualità senza compromessi e la sua visione creativa.

The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele. Key Accountabilities<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul> Key Requirements<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Knowledge of Russian and / or Arabic will be considered an asset</li></ul> Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. 

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

•	Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 

•	Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.

•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 

•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

Alexander McQueen

La storia

Seán McGirr

Scopri le offerte di lavoro di Alexander McQueen

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