Alexander McQueen Store Supervisor

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others. 

您的职责

1. 了解当日，当周，当月的销售任务和进展，并将进展报告下达给店铺同事促进销售；

2. 协助店铺新人了解店铺货品知识以及销售流程；

3. 参与店铺内的销售和展示（所有产品类别）；

4. 及时掌握仓储情况，并分享给店铺同事，确保团队的成功连带；

5. 了解店铺运营各项指标，协助处理周报并能根据指标的动态第一时间做出反应；

6. 保证售前售后的服务水平一致并符合公司要求，以维护客户满意度和忠诚度，从而树立并推广品牌形象；

7. 协助团队处理客诉；

8. 协助管理层和公司完成对店铺重点客户的维护，升级等工作；  

9. 通过各种渠道不断更新流行趋势，了解竞争状况；

任职资格

1. 5-6年相关奢侈品牌工作经验；

2. 高度的责任心与工作积极性；

3. 良好的销售主动性和客户服务意识；

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.