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    01/20/2025

    GUCCI Customer Engagement Specialist

    Gucci - Contractor
    Singapore - Singapore

    Job Family Group Description - Communication & Marketing: Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand. Job Family Description -PR & Events: Brings our luxury products onto the stage. Builds a solid reputation for our brands through event organisation, press relations and a robust online presence. Sub-Job Family Description - Public Relations: Builds and maintains our company reputation through public relations activities. Gives clear messages on our image internally and externally

    Responsibilities

    • Coordinate Customer Engagement department orders and shipment arrangement on related tools and giftings needs
    • Main support to compile pre/post event summary recapped and initiatives proposals within set deadline.
    • Proactive and accurately coordinate, source and compiled Gifting & Activities tools order for South Asia and Pacific region
    • Day to day Customer Engagement administrative work  
    • Execute the distribution of direct mailers materials (physical mailer and in system) and sending out of gifts and collaterals in timely manner (catalogues, profile cards, Thank you cards, Gifting arrangement)
    • Tracking and compiling region expenditure
    • Freight or logistic tracking and coordination of all brand and customer engagement related orders.
    • Update relevant customer engagement calendars including activity, events, festive, giftings, etc.
    • Upkeep and compiled finance actualization report timely across South Asia & Pacific
    • Support Regional Brand Director and Regional Brand and Customer Engagement department on administration and clerical work
    • Support Brand and Customer Engagement activities/event matters and special projects rolled out upon request.
    • Support PR on ad-hoc assignment and special projects rolled out when needed. (i.e. support PR team on ad-hoc or special big projects, support sample racks, packing, sample sales, etc)
    • Data Quality Management which includes but not limited to Data Cleansing, Data Deduplication, review & comment on periodic data quality reports
    • Conduct market research and competitor analysis

    Key Requirements

    • A minimum of 2 years’ experience in luxury retail Clienteling.
    • Strong experience in Luxury Retail particularly understanding of CRM.
    • Good understanding of Luxury Client Experience
    • Touch of Luxury Finesse.
    • Experience in working within a Multicultural Environment
    • Multi-tasking & Excellent organizational skills
    • Strong Attention to Details
    • Good Project/Event Coordination Management
    • In Tune with Current Luxury Experiences
    • Resourcefulness
    • High Emotional Intelligence
    • Good Communications & Analytical Skills
    • Amicable & empathic personality
    • Positive attitude
    • High Driven & Result Oriented
    • Creative Thinker & Highly adaptable
    • Both an Effective Team Leader & A Player
    • Strong sense of Integrity
    • PowerPoint & Excel skills
    • Good Communications & Navigation Skills

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