POMELLATO CRM Manager

About Pomellato

Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality.
Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

Your opportunity

Our Mission

We are looking for an experienced CRM Manager to join our Japan team reporting to the Sales Director.

The CRM Manager will play a pivotal role in managing our Customer Relationship Management (CRM) for all retail to enhance the overall customer experience and drive long term growth (it’s a proposal to describe the main purpose of the position).

He/She will be responsible for adapting and implementing strategies to enhance customer engagement, loyalty, and retention.

How you will contribute

• Contribute to the development, fine tune and execute CRM strategies to drive customer acquisition, retention, and loyalty.

• Segment the customer database and target specific customer groups, segmenting the database suggesting and implementing tailored marketing campaigns.

• Analyze customer data to identify trends, preferences, and opportunities for personalized marketing initiatives.

• Collaborate with cross-functional teams, including Marketing, Sales, and Retail Operations, to align CRM initiatives with business objectives.

• Monitor and evaluate the performance of CRM initiatives, utilizing key performance indicators (KPIs) to measure success, identify then propose areas for improvement.

• Liaise with retail management, store teams and corporate CRM teams on all CRM needs, actions and results.

• Ensure compliance with data protection regulations and best practices in customer data management.

• Provide regular reports and insights to senior management on CRM performance.

• Stay updated on industry trends, best practices and emerging technologies in CRM to feed innovation and continuous improvement.

Who you are

• Graduate in Marketing, Business Administration, or related field.

• Client-centric with a passion for delivering outstanding customer experiences.

• Experimented (5+ years) in CRM management including customer loyalty programs, preferably within the luxury retail industry.

• Agile in handling CRM software, such as Salesforce, Microsoft Dynamics, or SAP CRM.

• Analytical with the ability to interpret complex data and derive actionable business recommendations.

• Excellent in communicating with others with the ability to work effectively across teams.

• Fluent in Japanese and English (additional languages are a plus)

Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, sexual orientation…– enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.