BOTTEGA VENETA - Supervisor

We are currently seeking a Dutch-speaking Supervisor who will report to the Assistant Store Manager as part of our dynamic team in our Amsterdam boutique at Pc Hooftstraat Ca. The Supervisor is the point of reference when the Store Manager and/or the Assistant Store Managers are not in store. They guarantee that all the policies and procedures are properly followed, provide support to get things done and handle complaints or conflicts.

Main Duties:

• Finalize sales targets achievements in line with company strategy

• Use effective selling techniques to maximize the business potential of the stores

• Supports the SM in finding effective solutions to maximize sales opportunities

• Contribute to build team working sharing information and best practices

• Collect and update customer information to ensure an efficient use of CRM and Client Book

• Uphold respect of the company standards and procedures

• Keep stock info updated and follow store-to- store transfer request procedures

• Inspires trust by displaying honesty and contributes to creating and maintaining a positive environment, especially in critical situations.

• Deliver excellence in customer service in alignment with the company standards and policies

• Identifies and evaluates deeply people’ strengths and areas of improvements based on observation and measurable results. Give effective feedback to obtain skills and performance improvement.

• Is in charge of delivering the monthly touch base with the supervision of the ASM or SM

• Guarantees all procedures are properly followed when SM or ASM are not there

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow Talent development is a managerial principle at Kering and we are committed to fostering internal mobility Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background