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    01/21/2025

    GUCCI Client Advisor

    Gucci - Regular
    Edinburgh - United Kingdom

    Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewellery, and eyewear. Discover more about Gucci at www.gucci.com. We are looking for a Client Advisor to join our team in Edinburgh on a full-time permanent contract. Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

    Key accountabilities

    • Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities
    • Effectively uses cross- and upselling techniques to maximize sales opportunities
    • Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques
    • Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
    • Combines styling knowledge with the ability to mix-and-match products to best serve the client
    • Develops local and international client base and seeks to recruit and develop top clients

    Key requirements

    • Some experience working in a high-end luxury/fashion brand or hospitality
    • Proven track record in achieving sales targets and develop clients
    • Passion for and sound knowledge about Gucci and luxury fashion
    • Works productively in a high-pressure, fast-paced environment
    • Fluent in English, any additional languages would be a plus
    • Ability to work varied hours/days, including weekends as needed

    Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

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