BOUCHERON Store Manager

 BOUCHERON STORE MANAGER   

Job Responsibilities:   

Sales   

• Drive to achieve or exceed store’s sales and KPI targets established by Senior Management   

• Devise and execute strategy to generate sales in order meet goals, including but not limited to sales associate or team incentives  

• Motivates the team and contributes personally to building client relationships throughout every step, from recruitment to outreach activities  

• Ensure that the exceptional Boucheron client experience is provided throughout every interaction   

• Provides a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service   

• Establish personal sales goals for staff and monitor sales performance   

• Build a network of people and clients who have an impact on the local and international market to develop client base   

• Engage proactive CRM activity to develop immediate & long-range goal plans, accompany teams to drive capitation, retention and loyalty of the client database focusing on qualitative and quantitative performance  

• Minimizes client complaints through effective customer service in accordance with store policy  

• Work with Senior Leadership in developing and implementing plans to maximize sales and meet or exceed goals and objectives   

Operations:   

• Maintains store standards in accordance with corporate policy. Receives and examines deliveries for discrepancies and resolves problems promptly  

• Work with the merchandiser to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked   

• Oversee in-store promotional displays and customer events, liaising with visual merchandising and press department where necessary  

• Maintains and stocks inventory, and prices products according to pricing as set forth by the corporate office   

• Reports any theft or suspected theft by clients or employees to the appropriate parties immediately   

• Coordinates employee consignments for approval. Oversees employee purchase transactions   

• Ensure best possible management of stores upkeep and maintenance, surveying and highlighting any necessary building work, cleaning & other action is undertaken. 

• Inventory day to day management, including weekly cycle count 

• Monitor after sales service through KPIs/reporting 

Human Resources   

• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.   

• Continually evaluate and react to performance issues and actively recruit sales candidates   

• Onboard, train and develop sales executives in all aspects of the business; direct and monitor training and development for all store personnel   

• Partner with Human Resources department in employee’s annual performance reviews   

• Instructs store staff regarding job responsibilities on an ongoing basis. This includes coordinating shipments, repairs, and supply ordering as well as daily duties in the store   

• Provides sufficient staffing for store needs at all times.   

• Prepares and submits time schedules as prescribed by corporate policy.   

• Approves payroll and all time-off requests on a bi-weekly basis, and submits commissions   

• Maintain a pipeline of qualified talent through networking   

Business Development   

• Collaborate with the Retail and Marketing team to develop market relevant activities   

• Identify possible opportunities with community outreach programs and share with Retail and Marketing Department   

• Performs other related duties as assigned   

• The Store Manager is the primary point of contact for the store and must be readily available for both corporate and the store employees. The Store Manager must also be available to handle emergency calls involving any possible alarms at the store.  

Essential Physical Requirements:  

• Lift, carry and pull merchandise weighing up to 30 pounds   

• Move or handle merchandise throughout the store generally weighing 0-30 pounds   

• Frequent bending, standing and walking; Ability to stand for longer than 8 hours at a time  

Minimum Qualifications:  

• Excellent oral and written communication skills   

• 5-8 years retail management experience in luxury or fine jewelry. High Jewelry experience a plus   

• Self-starter with a proactive attitude   

• Team oriented worker with excellent interpersonal skills for interacting and networking with customers and senior management   

• Ability to work a varied schedule, including weekends and holidays   

• Customer relations and customer service professional   

Preferred Skills:   

• Computer literacy – Word, Excel, PowerPoint   

• Foreign language a plus