KERING EYEWEAR French Speaking Customer Service Ambassador (maternity cover)

We are currently seeking a French Speaking Customer Service Ambassador who will report to the Customer Service Ambassadors Manager based out in our Bridgewater (NJ) Office.

Your opportunity

Managing the order to cash flow of the allocated customer portfolio in a timely and accurate way. Working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies

Key Responsibilities

• Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade terms
• Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
• Managing backorders ensuring a clean sheet
• Managing goods returns in compliance with agreed trade terms
• Acting as customer’s first point of contact in case of commercial, logistics, product claims
• Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects

Who you are

• 2 years of work experience in a B2B customer service environment preferred
• Proven customer facing experience
• Sales experience within a controlled environment of advantage
• Experience with SAP implementation of advantage

• Good business knowledge of order-to-cash flows.
• Working knowledge of Incoterms and customs rules.
• Fluent in French & English

• Working knowledge of Incoterms and customs rules
• Good knowledge of sales principles and methods
• Good working knowledge of Microsoft Office (Excel, Power Point, Word)
• Team player
• Customer-oriented
• Problem solving
• Negotiation-oriented
• Focus on results
• Self-motivated
• Passion and enthusiasm
• Curiosity and innovation
• Clear and open communication
• Trustworthy

Why working with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.