BALENCIAGA Store Manager (Newmarket)

About us

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

We are currently seeking a Store Manager who will report to the Retail Manager-ANZ.

Your opportunity

You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the brand in order to bring the store to its full potential.

How you will contribute

• Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
• Lead and motivate retail sales team to provide excellent customer service and achieve sales targets
• Ensure operational effectiveness and efficiency in accordance with Balenciaga’s standards and requirements
• Attract, develop and retain talent by creating a positive work environment and a feedback culture
• Build customer database and maintain a good relationship with valuable customers and VIP

Who you are

• Prior experience in retail and customer services industry with people & store operation management
• Inclusive leadership style and excellent organizational skills
• Adaptability, persuasiveness, risk-taking & dynamic
• High sensitivity to clients’ experiences and loyalty
• Good command of both spoken and written English
• Good PC skills such as MS Office and other digital tools