BOTTEGA VENETA Operations Supervisor

About us

Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Under the direction of Daniel Lee creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

We are currently seeking an Operations Supervisor who will report to the Store Manager as part of our dynamic team in Hong Kong.

Your opportunity

Assist in daily store operations in terms of cashiering and administrative work. Ensures a smooth and efficient payment process for clients. Follows our guidelines to ensure our customers receive the best customer experience possible.

How you will contribute

• Runs daily analysis for store sales & KPI’s performance and shares it with the operations supervisor and/or the store management team.
• Works alongside cashiers to ensure proper administrative and filing procedure are followed.
• Supports the Ops supervisor in managing the administration activities such as petty cash and daily or weekly deposits with the bank (when applicable).
• Follows up on multiple non-merchandise requests (stationary, uniforms, tools, manuals, catalogues, packaging, client books, facilities, etc), collects and consolidates them and address these requests to the appropriate department in the HQ.
• Coordinates all the possible maintenance and cleaning operations.
• Collaborates with the Operations Supervisor for the openings/refurbishments of the store and follows up closely the activities.
• Coordinates with the Operations supervisor/store management to draft new in-store specific procedures.
• Manages and apply for the required permits for non-ordinary works (Maintenance, bulky deliveries…).
• Monitors the process of After Sales, Before Sales and product returns.
• Manages cases of Bottega Veneta staff clothing allowance.