BRIONI Assistant Store Manager

销售目标及指标 

• 目标是超额达成公司所设定的销售目标，并通过不断建立和维护强大的客户基础，至少确保所有目标的实现。 
• 通过分析销售数据和管理客户关系来制定近期和长期的目标计划。同时协助销售和激励团队。 
• 监督店内促销展示和客户活动 
• 持续了解当地和奢侈品市场趋势，了解竞品及其品牌活动。 
• 与本地和VIP客户建立关系。 
• 店铺准则和顾客关怀 
• 与你的团队，其他相关同事和客户保持紧密关系，以及时处理和解决紧急问题 
• 在遵守公司所有政策的前提下，展示标准的客户服务，巧妙地解决客户需求
• 遵守并加强品牌的视觉营销指引
• 确保对店铺的维护和保养进行最佳管理，调查并强调任何必要的店铺工程、清洁和其他行动。
• 管理门店运营预算 
• 以最有效的方式协助管理商店的运营，同时通过人员和运营成本，包括快递/邮费/改建和任何其他外包工作，最大限度地降低成本。
• 人事管理 
• 作为管理团队的关键成员，你必须以身作则，为所有员工树立一个卓越的榜样，从而领导和激励员工。
• 掌握招聘流程，主导店铺招聘，寻找候选人，必要时进行面试。
• 协助开展店内培训，包括：协调新员工的入职培训，产品知识培训；分享从新品系列讲解中获得的信息，并进一步关注员工，以确保他们的知识达到我们要求的高标准。
• 对所有员工进行年度评估，遵循公司的程序，提供建设性的和全面的反馈，并制定个人发展目标。
• 对员工的培训需求有所了解，并与人力资源部门联系，制定并实施培训以满足业务需求。
• 定期向员工更新所属店铺业务表现，以及店铺规划。
• 发展与技术、工艺、法律、程序、政策、设备和产品有关的知识和技能，并将其转化为实际应用，以有效和高效地完成工作。
• 协助安排店铺轮班和加班
• 记录店铺出勤缺勤情况，如假期和产假，确保店铺人手充足，减少冗余兼职人员。

Your Responsibilities

• Sales Objectives & Targets
• Aim to exceed all sales targets set by the Company and at the very minimum ensure that all targets are met by constantly building and maintaining a strong client base.
• Analyse sales figures and CRM activity to develop immediate & long range goal plans. You are also expected to sales associates & team incentives.
• Oversee in-store promotional displays and customer events
• Maintaining awareness of local & luxury market trends and monitoring local competition activity.
• Building relationships with local and VIP clients.
• Store Standards and Customer Care
• Liaising with your team, other relevant colleagues and customers in order to identifying and resolving urgent issues
• Showcase exemplary customer service and resolve customer situations diplomatically, whilst abiding to all Company policies
• Adhering and reinforcing the brand’s visual merchandising guidelines 
• Ensure best possible management of stores upkeep and maintenance, surveying and highlighting any necessary building work, cleaning & other action is undertaken
• Manage Store Operating budgets
• Assist managing store operations in the most effective way whilst minimizing costs through; headcount and operating costs including; couriers/postage/ alterations & any other outsourced work
• Personnel Management
• As the key member of the management team you must lead and motivate staff by being a role model and setting an exceptional example to all staff.
• Taking ownership of the recruitment process, seeking authorization to recruit, sourcing candidates and conducting interviews if necessary.
• To assist conducting in-store training including: coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is to the high standard we require.
• To carry out yearly appraisals for all staff, following the Company’s procedure and providing constructive and comprehensive feedback, as well as setting individual objectives for development.
• To have an understanding of your staff’s training needs and to liaise with the HR Department to develop ways to implement your training needs.
• Regularly updates staff on business performance, and new initiatives.
• Develop and convert into practical application, the knowledge and skills related to techniques, processes, laws, procedures, policies, equipment and products necessary to do the job effectively and efficiently.
• Assist co-ordinating rotas and overtime
• Monitoring sickness and other absences such as holiday and maternity leave, ensuring appropriate cover is provided, limiting the use of agency staff.

岗位需求 

• 强大的销售推动能力 
• 良好的团队管理能力 
• 良好的英语听说读写能力 
• 开朗，热情，良好的沟通能力 
• 能够在压力下完成工作

Requirements

• Strong sales driving skill
• Good team management skill
• Good English in both spoken and written
• Open, passionate, with good communication skill
• Able to work under pressure