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11/27/2024
ALEXANDER McQUEEN Store Operations Associate
Alexander McQueen - Regular
Sanremo - Italy
Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.
Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At Alexander McQueen, we live and breathe a culture defined by our key Behaviors:
• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
THE ROLE
The Alexander McQueen Store Operations Associate will work closely with the Store Manager, supporting to ensure the store is operating efficiently and effectively while staying in line with Company policies and guidelines.
The Store Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. Taking responsibility for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.
Key Accountabilities
Retail Operations:
- Follow the company policies, procedures and guidelines and ensure the store’s compliance.
- Carry out regular in-store checks and audits to ensure store teams are following set policies and procedures.
- Support the setup of in-store events to ensure successful execution.
- Ensure the care and protection of the product according to company guidelines.
- Ensure that all activities relating to receipt, storage and movement of goods are managed responsibly and in line with company guidelines.
- Ensure that the Stock Room is efficiently organised to allow the store team to identify products, optimizing fetch time.
- Ensure that shop-to-shop and return transfers are compliant with company guidelines and timeline.
- Ensure that staff uniforms are ordered and distributed in a timely manner.
Stock & Inventory:
- Responsible for conducting inventory counts (cycle counts and physical inventory) and reconciliations across all categories in store, including investigation of discrepancies and resolution.
- Maintain an accurate stock file through the correct monitoring of product movements (deliveries, transfers, consignments).
- Ensure all stock adjustments are processed in a timely manner in line with company guidelines.
- Regularly monitor consignments and follow up.
- Support the preparation for markdown and the transition after markdown period.
- Responsible for managing in store damaged stock.
- Maintain an optimized stock room capacity.
- Where applicable, manage the flow of OMNI orders making sure to guarantee the required service levels.
- Responsible for achieving Operations KPI’s and be client minded supporting the overall store performance.
- Maintain regular communication and collaboration with relevant functions i.e. Inventory Control, Retail Operations, and within the Store team and across store network.
Logistics & Supplies
- Ensure the store is adequately stocked with all operating supplies, including packaging and stationery and systems are accurately reflected.
- Coordinate suppliers and couriers to ensure most efficient and cost-effective service is in place.
Team Collaboration
- Consistently provide highest level of professionalism in all behaviors, including communication and team work in line with the House Code of Behaviors.
- Work well within the store team and within the retail network, and actively support and assist colleagues.
- Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.
Key Requirements
- You will be able to demonstrate the desired Alexander McQueen behaviors.
- Fluent in Italian and English.
- MS Office, Excel in particular.
- Previous experience of stock management and retail operations
- Highly organized and strong attention to detail.
- Highly motivated and able to work independently or as part of a team.
- Successful performance record and a demonstrated ability to deliver retail excellence.
- Ability to quickly establish strong credibility with team members and external resources.
- The ability, drive and desire to deliver outstanding results.
- Sound analytical and organisational skills.