BOTTEGA VENETA EMEA Client Care Advisor

Job Description

We are currently seeking a dynamic Client Care Advisor to join our EMEA Client Care team in Milan.

This role is about ensuring all client inquiries are addressed across channels, providing the best experience, supporting both online and in-store operations and ensuring a seamless interaction with the brand.

How you will contribute?

• Be a Brand Ambassador

• Support the department with clienteling activities ensuring customer engagement
• Offer personalized recommendations based on client preferences. Enhance the client experience and satisfaction, by staying fully informed and consistently updated on product details, brand information, collections, procedures and processes across channels
• Ensure timely follow-ups and resolutions of customer issues, creating a positive and lasting brand impression

• Key Tasks

• Promptly handle inbound calls, emails, live chats and social media messages
• Assist with the online, stores operations and omnichannel services
• Make sure client data is accurately collected and regularly updated in the system
• Handle customer feedback and resolve complaints
• Provide support on after-sales services

Who you are                                                                                           

• Mastering French, Italian and English (oral and written)
• Previous experience in luxury retail or hospitality industry is a plus
• Client-centric
• Problem-solving
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Proficient in computer systems and great familiarity with IT tools