GUCCI Client Advisor (Heathrow)

Key accountabilities

Key accountabilities

Driving sales

• Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities.
• Collects meaningful customer information throughout the client journey to feed into the CRM system.
• Effectively uses cross- and upselling techniques to maximize sales opportunities.
• Guides and influences the client to make the best possible decision to buy the right product.

Client experience

• Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
• Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.
• Engages with clients to uncover purchase motivations by asking good questions and listening to clients.
• Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques.
• Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge

• Using knowledge of Gucci and our products, engages with the clients using storytelling.
• Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.
• Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theatre, arts, travel, etc)
• Combines styling knowledge with the ability to mix-and-match products to best serve the client.

Store operations

• Has a sound understanding of back of house procedures and operations.
• Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, …)
• Is aware and executes visual merchandising standards in line with guidelines.
• Understands how the store operates and how to best contribute to the overall functioning of the store.

Key Requirements

• Experience in working in a fast-paced and high-end luxury brand (goods or services)
• Proven track record in building and maintaining strong relationships with clients.
• Strong track record of individual performance, delivering results beyond expectations.
• Passion for and sound knowledge about Gucci and luxury fashion.
• Advanced knowledge in Ready-to-Wear styling and wardrobe mastery.
• Fluent in English.
• Ability to work varied hours/days, including weekends, and holidays as needed.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.