GUCCI Store Manager

Role Mission

As Gucci Store Manager, you will lead as a strategist (inside and outside the store) being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations. You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store.

You will guarantee efficiency and effectiveness in driving and executing the company’s strategy through maintaining strategic, operational, and floor leadership of the store. You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.

Key Accountabilities

Client Experience

· Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.

· Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.

· Inspire and foster collaboration amongst team members to achieve coherent and strong clienteling-related activities and training.

· Ensure the development, implementation, and execution of company CRM initiatives byguiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.

· Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.

· Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.

· Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.

Running the House

· Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.

· Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.

· Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target.

· Provide accurate monthly schedules and timely submission of payroll records for all employees.

· Oversee incoming and outbound merchandise requests and shipments.

· Support and monitor the After Sales services in store.

· Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.

· Ensure optimal and consistent adherence to all key health, safety, and security aspects.

· Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.

· Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

Requirements

· Minimum of 5 years of sales management experience in retail, luxury retail, or service-related industry.

· Bachelor’s Degree in a related field is preferred.

· High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.

· Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.

· Proven ability to drive positive client experiences that build loyalty and deliver measurable results.

· Ability to manage competing priorities in a fast-paced environment.

· Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.

· Industry awareness, commercial knowledge, and strong business and financial acumen.

· Strong verbal and written communication skills and excellent organizational skills.

· Passion for the Fashion Industry.

· Flexibility to work a retail schedule which will include evenings, weekends, and holidays.