KERING EYEWEAR IT Analyst (CX)

Your opportunity

We are looking for an IT Analyst (Digital CX) who will work in a modern and international contest to provide the best IT solutions and related IT projects. 

How you will contribute

• Analyzing and understanding the business requirements in order to define the best IT solutions for supporting the business processes

• Supporting the internal team in projects related to Digital Solutions mainly for Customer Operation department

• Understanding internal requirements and acting as first point of contact in the event of any query/issue

• Creating, analyzing, and validating detailed functional specifications

• Facilitating design sessions with partners to define the solution

• Delivering elements of systems design, business rules, mock-up, or other detailed deliverables

• Managing Project Management responsibilities also as IT Analyst (timings, technical goals)

• Directly leading System Test and User Acceptance (UAT)

• Coordinating External Consultants (according to the internal procedure of the IT dept.)

• Creating internal documentation for users and for IT needs (i.e. application maintenance, tech. documentation, etc)

• Being the first reference for the AMS (application maintenance services);

• Directly reporting to IT Area Leader for internal follow up of IT projects and for proposal of new solutions (system based and/or process) in order to improve the overall process and the satisfactions.

Who you are

• Business Degree Management Engineering / Economics

• Experience in projects related to CX application and other Digital tools integrated

• 2 or 3 years of experience in similar role, consulting firms are considered as a plus

• Microsoft D365, SAP Cloud Commerce B2B, SAP ERP

• Experience in Fashion or Consumer goods industry is a plus

• Advanced level of English

• Teamwork

• Customer-oriented

• Problem solving

• Focus on results

• Passion and enthusiasm

• Curiosity and innovation

Why work with us 

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. 

Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.  Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.