POMELLATO Concession Manager

Our Mission

We are currently looking for a Concession Manager for our Corner Pomellato located in Gallerie La Fayette, Paris. She/he will be responsible for the achievement of the sales objectives and will build and coach highly motivated sales teams in order to deliver exceptional service to the customers.

Your Opportunity

• Manage the boutique in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients

• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation

• Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver an unique shopping experience

• Resolve client concerns/disputes/complains while assuring the client satisfaction is pursued

• Ensure the ethical behavior of the store team and integrity towards the client

• Ensure the participation of the store teams to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…)

• Partner with sales trainers in all trainings implementation plans and follow up

• Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities. Actively participate and involve sales teams in social events

• Constantly cultivate relationships with clients, in store and outside the store

• Implement client database activities, as per marketing guidelines

• Be responsible for the good maintenance, appearance and safe environment of the corner highlighting maintenance issues according to guidelines

• Be responsible for the good functioning of the store in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines

• Ensure that the sales teams’ grooming is always up to standards

• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s

• Supervise After Sales Service activities and requests

• Ensure a strong knowledge of the relevant market: competitions, events, products and pricing

• Related to their environment (city/street/mall/dept store) guarantee profound knowledge on brand locations, events and marketing activities

Who you are

• Strong experience in the same position, gained in a very customer service focused environment, and with a genuine passion for luxury

• Communication skills and Interpersonal sensitivity

• Negotiation and Customer orientation

• Integrity and Entrepreneurial approach

• Positive attitude, enthusiastic and team leader; well-integrated in the social environment in order to develop and maintain effective relationships

• networking

• Knowledge of French and English is mandatory, another language would be considered a plus

Why work with us?

This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.