SAINT LAURENT- WW RETAIL OPERATIONS SPECIALIST

MISSION

1) PROCESSES

• Share and train the regional teams on the WW packaging, uniform and hospitality tools standards and processes in coordination with the Visual Identity and Supply Chain teams
• Forecast all yearly volumes for packaging, uniform and hospitality tools needs
• Follow up in detail the implementation of the guidelines and ensure compliance in the regions
• Coordinate the uniforms orders flow and follow up on production deliveries and regional needs
• Support the stationery and packaging requests process flow
• Manage the on-line in-store supplies tools and the relationships with the platform suppliers
• Ensure the non-merchandise is properly managed and stored according to the Brand and Group guidelines
• Maintain and create clear and accurate documentations/procedures for the store references in our Retail Handbook
• Follow up stock levels of packaging, uniforms and packaging both at central and regional levels in coordination with Supply Chain team
• Foster continuous feedback from regions for processes improvement
• Maintain the WW Retail Handbook guidelines up-to date
• Coordinate and follow up the Regional Retail Handbook adaptations
• Manage Invoices & Payment Flow with external partners
• Support on different Image and IT Retail Operations ad-hoc projects

2) SUPPORT THE DEVELOPMENT OF THE BUSINESS

• Support the brand strategy by collaborating with the regions and implementing back-office non-merchandise action plans
• Evaluate current operational performance and provide action plans for improvements

3) EFFICIENCY OF THE NETWORK

• Coordinate and manage in-store systems, ensuring a delivery within the dedicated budget and timeline (Uniform tools, office supplies platform). Assess the tools against the brand business needs and challenge the processes for efficiency purpose.
• Identify and anticipate problems in operations processes and resolve them in a quickly and timely manner.
• Improve the efficiency of the non-merchandise operational activities at the store level (ordering, inbound and outbound processes, integration with brand and group ecosystem)
• Assessment of regional processes versus the WW standards with regional operations teams and definition of action plans for increased optimization and harmonization.

4) BRAND IMAGE

• Ensure that the service to the regions and stores upholds the brand image (Deliveries leadtime, incident resolution, new tools….)
• Consistently provide the highest level of professionalism in all behaviors including communication and teamwork
• Ensure that all delicate situations regarding store requests and the back-office processes are dealt accordingly in line with our Image guidelines
• Work with all internal and external stakeholders (contractors, staff, clients), with a service-oriented, collaborative, available and versatile approach

PROFILE

• University degree in Business or equivalent
• Minimum 2 years in managing store retail operations and ensuring stock accuracy within retail industry
• Experience in running IT driven systems and applications at the store level
• Excellent communication skills, structured, organized
• Flexibility to adapt to changing retail environment and able to accompany the strategy development
• Fluent in English and French; Italian is a plus
• Travel is expected 15% of the time

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.