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10/02/2024
BOUCHERON STORE MANAGER
Job Responsibilities:
Sales
Drive to achieve or exceed store’s sales and KPI targets established by Senior Management
Devise and execute strategy to generate sales in order meet goals, including but not limited to sales associate or team incentives
Motivates the team and contributes personally to building client relationships throughout every step, from recruitment to outreach activities
Ensure that the exceptional Boucheron client experience is provided throughout every interaction
Provides a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service
Establish personal sales goals for staff and monitor sales performance
Build a network of people and clients who have an impact on the local and international market to develop client base
Engage proactive CRM activity to develop immediate & long-range goal plans, accompany teams to drive capitation, retention and loyalty of the client database focusing on qualitative and quantitative performance
Minimizes client complaints through effective customer service in accordance with store policy
Work with Senior Leadership in developing and implementing plans to maximize sales and meet or exceed goals and objectives
Operations:
Maintains store standards in accordance with corporate policy. Receives and examines deliveries for discrepancies and resolves problems promptly
Work with the merchandiser to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked
Oversee in-store promotional displays and customer events, liaising with visual merchandising and press department where necessary
Maintains and stocks inventory, and prices products according to pricing as set forth by the corporate office
Reports any theft or suspected theft by clients or employees to the appropriate parties immediately
Coordinates employee consignments for approval. Oversees employee purchase transactions
Ensure best possible management of stores upkeep and maintenance, surveying and highlighting any necessary building work, cleaning & other action is undertaken.
Inventory day to day management, including weekly cycle count
Monitor after sales service through KPIs/reporting
Human Resources
Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
Continually evaluate and react to performance issues and actively recruit sales candidates
Onboard, train and develop sales executives in all aspects of the business; direct and monitor training and development for all store personnel
Partner with Human Resources department in employee’s annual performance reviews
Instructs store staff regarding job responsibilities on an ongoing basis. This includes coordinating shipments, repairs, and supply ordering as well as daily duties in the store
Provides sufficient staffing for store needs at all times.
Prepares and submits time schedules as prescribed by corporate policy.
Approves payroll and all time-off requests on a bi-weekly basis, and submits commissions
Maintain a pipeline of qualified talent through networking
Business Development
Collaborate with the Retail and Marketing team to develop market relevant activities
Identify possible opportunities with community outreach programs and share with Retail and Marketing Department
Performs other related duties as assigned
The Store Manager is the primary point of contact for the store and must be readily available for both corporate and the store employees. The Store Manager must also be available to handle emergency calls involving any possible alarms at the store.
Essential Physical Requirements:
Lift, carry and pull merchandise weighing up to 30 pounds
Move or handle merchandise throughout the store generally weighing 0-30 pounds
Frequent bending, standing and walking; Ability to stand for longer than 8 hours at a time
Minimum Qualifications:
Excellent oral and written communication skills
5-8 years retail management experience in luxury or fine jewelry. High Jewelry experience a plus
Self-starter with a proactive attitude
Team oriented worker with excellent interpersonal skills for interacting and networking with customers and senior management
Ability to work a varied schedule, including weekends and holidays
Customer relations and customer service professional
Preferred Skills:
Computer literacy – Word, Excel, PowerPoint
Foreign language a plus