BALENCIAGA Assistant Client Engagement Manager, Hong Kong & Macau

About us

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

Your opportunity

The Assistant Client Engagement Manager, Hong Kong & Macau is responsible for the execution of Balenciaga client engagement strategy in the market to enable Retail Team to achieve the business goals. He/she will execute and ensure smooth deployment of in-store client engagement activations to deliver high quality client experiences. He/she will provide support to Retail Team in understanding their customer demographics and client engagement business analysis to reinforce and strengthen client relationship.

How you will contribute

• Plan and define the in-store client engagement activations calendar.

• Ensure accurate churning of the client invitation listing.

• Set up and execute in-store client engagement activation in accordance with the Balenciaga standard and guidelines.

• Measure and review the performance of the in-store client engagement activation.

• Train and educate retail team on the various clienteling programs and tools implementation, not limiting to welcome gifts, special showcase visit events, client cards and client engagement applications on defined by HQ.

• Manage and maintain client database with high accuracy and confidentiality.

• Provide and leverage data insights to optimize client engagement initiatives.

• Coordinate with HQ for VIC treatment organization.

Who you are

• Minimum 6 years of hands-on experience in client development, CRM, events, or its relevant.

• Prior experience in retail industry and a regional level is a plus.

• Strong project management and planning skills, with the ability to conceive strategy and drive execution in a fast-paced environment.

• Strong analytical and quantitative skills combined with excellent communication skills and the ability to work effectively with different stakeholders

• Able to work under pressure with tight timeline of assigned tasks.

• Proficient in MS Office including Microsoft Word, Excel, PowerPoint.

• Knowledge in database mining and churning will be a plus.

• Working Hours may vary depending on your involvement with the events.

Why work with us?

This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.   

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.