BALENCIAGA Retail Director

Your opportunity

To elevate client experience and service levels while managing the complexity of Balenciaga duty-paid and duty-free businesses in Korea. Has a solid understanding of how both channels should complement each other and how teams can partner effectively. This role will be charged with developing a comprehensive business perspective of Korea as well as animating and motivating cross functional teams supporting overall Balenciaga business.

How you will contribute

Retail Performance Management

• Drive overall retail performance in both duty-paid and duty-free stores by implementing best retail practices
• Achieve all retail KPIs: VOC, conversion, cross selling, average value per transaction, units per transaction
• Define and implement the business strategy with a specific focus on net sales, conversion, personal productivity, margin and customer satisfaction
• Oversee implementation of business plans working closely with store teams and corporate partners

Client Development and Service

• Create a service-driven work environment with clients at the center by motivating and empowering teams to drive business through innovation
• Ensure store service standards by establishing a luxurious selling ceremony, superlative client service, and standardized expectations of client outreach; all aiming at achieving a consistently high level of client service
• Participate in buying sessions working with Store Managers and Merchandising team to customize assortment for each store’s local clientele and market
• In partnership with store leadership and office teams, develop a strategy for client engagement activities

Business Development

• Build market position by locating, developing, defining, and closing business relationships
• Develop partnerships with department stores, arrange business development meetings with prospective clients
• Discovers and explores business opportunities, screen potential business deals by analyzing market strategies, deal requirements, and financials
• Develop negotiating strategies and positions
• Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations

Fiscal Performance Management

• Ownership of store P&L and budget input
• Partner with Finance on budgeting and expense related activities
• Partner with cross functional teams to establish sales plans for stores
• Monitor store sales, traffic and work with Retail Manager and store management to address as needed

Leadership & Talent Management

• Set strategic objectives and vision for stores to drive focus on service and increase sales
• Identify, coach and develop store talent; build appropriate succession plans. Key focus on elevation of leadership capabilities within store management teams
• Promote clear performance expectations to effectively manage out poor performers while creating recognition programs for high performers
• Work with HR partner to evolve recruitment and retention practices
• Partner with Human Resources on all employee related issues

Who you are

• 15+ years of luxury retail leadership experience with a keen financial and strategic understanding of the business, preferably in a multi store environment
• Experience in business planning and management, projects analysis and implementation, business processes applications. Thorough knowledge of sales/distribution processes and applied selling/commercial skills
• Relationship focused and strong ability to build collaborative partnerships with department stores, cross functional teams, peers and stores
• Comfortable with ambiguity and strong ability to multi-task projects in a dynamic, complex environment (multiple stores, responsible for large teams)
• Excellent people leadership and interpersonal skills with proven ability to inspire, develop and empower teams
• Fluent in English

Why work with us?

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.