GUCCI Product Care Coordinator

Job Family Group Description - Supply Chain: Gathers pre- and post-production cycle jobs in fields such as resource planning, order management, logistics and distribution, warehousing and aftersales repair services. Job Family Description -After Sales and Customer Service: Responds promptly to customer inquiries, with in-depth knowledge of products, services and processes. Communicates with customers through various channels. Keeps records of customer interactions, transactions, comments and complaints in order to improve customer service efficiency and ensure a high level of customer satisfaction. Sub-Job Family Description - After Sales: Resolves technical difficulties and issues with our customers after a sale. Plays a pivotal role in strengthening the bond between customers and sales staff.