ALEXANDER MCQUEEN Store Director - Bond Street Flagship store

The Alexander McQueen Store Director will lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience. Responsible for setting up the strategy and vision for the store, providing adequate recommendations and improvement plans based on store results. Performing with a high level of integrity, this role will take full ownership of the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. Leading by example and guaranteeing excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. Empowering and developing the store team to guarantee excellence in all Client touchpoints.

How will you contribute?

Leading the business

• You will be able to demonstrate the desired McQueen behaviours. 
• Drive Store Team to exceed Financial targets and maximize sales performances, determining the success of the entire store
• Propose and develop action plans, through careful analysis of store performance.
• Communicate with the team the company set KPI’s and identifies strategies to ensure performance standards are met.
• Represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brand.
• Be present on the sales floor, ensuring highest standard of approach and service to Clients.
• Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business
• Meet store operating budgets by monitoring store expenses
• Provide effective product feedback based on store needs, and participate in the buying session when requested
• Proactively follow current competitors and fashion trends, industry news and new innovations in technology.
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support

Client Development

• Place the client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request
• Foster a client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences
• Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients
• Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events
• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty
• Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting. 
• Foster a strong private appointment culture among the team
• Collaborate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client

Performance and Team development

• Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive, timely feedback 
• Oversee annual review process for all store employees and set annual employee goals 
• Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping. 
• Ensure a consistent and branded onboarding experience for all new hires
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service
• Partner with Retail Manager and Human Resource Manager for all employee relations issues to ensure effective resolution. 
• Act as a strong Staff motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client
• Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates
• Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures 
• Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Operations Manager to define the correct development processes
• Ensure strong cooperation between front and back of house to guarantee efficient operations

Store Operations

• Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost. Ensure timely submission of accounts payable invoices and cash disbursement polices
• Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target 
• Oversee the processing of daily incoming and outbound merchandise requests and shipments
• Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
• Support and maintain visual merchandising standards set by the world-wide headquarters
• Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters
• Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures. 

Required Skills:

• Significant sales management experience in retail, luxury retail, or service-related industry
• Proven ability to drive store performance
• Commercial awareness and strong business acumen
• Coaching and development skills
• Strong analytical skills
• Entrepreneurial spirit 
• Strong budget management experience
• Strong verbal and written communication skills and excellent organizational skills 
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Flexibility to work a retail schedule which will include evenings, weekends and holidays. 
• Passion for the Fashion Industry

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.