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- KERING Test & Innovation Lab - Customer Service L.68/99
02/28/2025
KERING Test & Innovation Lab - Customer Service L.68/99
Kering - Regular
Prato - Italy
About Kering
A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin and Ginori 1735, as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2024, Kering had 47,000 employees and revenue of €17.2 billion.
La tua opportunità
Farai parte del Customer Service e avrai l’opportunità di essere coinvolto nelle diverse attività di preparazione ed invio delle offerte, ingresso campioni, redazione dei rapporti di prova, spedizione provini e campioni e attività di customer service.
Come contribuirai
- Attività di segreteria quali archiviazione, redazione ed invio di tutti i documenti di pertinenza del Customer Service
- Front-office con Clienti/Utenti
- Gestione della posta e campioni in entrata con relativa prima valutazione e assegnazione al Reparto di Competenza (gestione ingressi, inserimento dati e stampa delle Richiesta Prove Analitiche, assegnazione delle prove da effettuare sul campione, verifica della sufficienza del materiale in relazione alle prove, predisposizione e redazione dei Rapporti di Prova, etc..)
- Gestione della posta in uscita, spedizioni provini e campioni e spedizioni ordini
- Supporto nella preparazione ed invio di offerte commerciali (preventivi di costo e sconti) con Clienti che effettuano richieste di collaborazioni continuative
- Attività di Customer Service per i Clienti (es. gestione di eventuali reclami)
Chi sei
- Diploma di scuola superiore con preferenza per percorso Perito Tessile e/o Chimico
- Con spiccata attitudine alla cura del dettaglio
- Problem solver
- Team player con buone capacità di ascolto e relazionali
- Esperto in MS Office (Excel, PowerPoint, Word, ecc.)
- Conosci la lingua italiana e inglese
Your Opportunity
You will be part of the Customer Service team. You will have the opportunity to be involved in various activities, such as preparing and sending offers, receiving samples, drafting test reports, shipping specimens and samples, and customer service activities.
How You Will Contribute
- Perform Secretarial activities such as filing, drafting, and sending all documents related to Customer Service
- Supporting Front-office with Clients/Users
- Managing incoming mail and samples with initial evaluation and assignment to the relevant department (managing entries, data entry, and printing of Analytical Test Requests, assigning tests to be performed on the sample, verifying the sufficiency of the material about the tests, preparing and drafting Test Reports, etc.)
- Managing outgoing mail, shipping specimens and samples, and shipping orders
- Supporting the preparation and sending of commercial offers (cost estimates and discounts) with Clients requesting ongoing collaborations
- Customer Service activities for Clients (e.g., handling any complaints)
Who You Are
- Graduate with a specialization as a Textile and/or Chemical Expert
- Strong attention to detail
- Problem solver
- Team player with good listening and interpersonal skills
- Proficient in MS Office (Excel, PowerPoint, Word, etc.)
- Fluent in Italian and English