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    03/06/2025

    LINDBERG Aftersales Specialist

    Kering Eyewear - Regular
    Aabyhoej - Denmark

    At LINDBERG, we are not just creating eyewear; we are revolutionizing eyewear design through innovation, craftsmanship, and a relentless pursuit of perfection. With a heritage that blends Danish design principles with cutting-edge technology, our team is dedicated to redefining what eyewear can be. This unique mindset has led to our signature brand of lightweight and minimalistic glasses. LINDBERG is part of Kering Eyewear, the world leader in Luxury and high-end Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We are searching for our new Aftersales specialist who will report to the Customer Operation Manager based in our office in Aarhus.

    In cooperation with our global Aftersales teams, you will be handling returns, substitutions and repairs while supporting the organization in delivering the correct level of service to our customers as well as our internal teams.

     How you will contribute

    • Handling and monitoring returns, substitutions and repairs in the office in Aarhus following internal warranty policies and procedures
    • Assessing and evaluating defects in collaboration with Aftersales manager and In-house opticians
    • Handling aftersales related enquiries from Customer service and Sales support  
    • Ensuring proper registration and case management of related aftersales cases in CRM and ERP systems
    • Typing of specialized orders
    • Managing the aftersales Inbox
    • Sorting and packing returns and repairs for other locations

    Who you are

    • Preferable 1-3 years of experience with handling aftersales activities related to a product
    • Flair for details and work with a structured approach
    • Passionate about supporting and guiding colleagues with technical product knowledge
    • Experience with global communication and international cooperation
    • Familiar with working in ERP and CRM systems
    • Focused on problem solving and identifying solutions for specific aftersales cases
    • Confident in representing company policies and guidelines  

    Why work with us:

    Come join the LINDBERG journey and seize the opportunity to become a part of an international company in a global Luxury Group renowned for innovative design and unparalleled craftsmanship. LINDBERG encourages an environment where creativity thrives, collaboration is foundational, and where we empower every individual to achieve their full potential in a workplace that is both challenging and rewarding.

    Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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