SAINT LAURENT WW Retail Training Manager M/W

ROLE

Reporting directly to the WW Training and Retail Development Director, the WW Training Manager is responsible for developing and implementing comprehensive training programs that enhance the skills and performance of retail staff across Saint Laurent. This role ensures that all training initiatives are align with the brand’s standards and business objectives.

• Strategy Development:

Partner effective with the WW Training and Retail Development Director in creating the training strategy that supports the company’s business goals and enhance the customer experience.  Collaborate with regional retail teams and senior leadership to identify training needs and priorities to feed into the global roadmap.

• Program and Project Management:

Develop and oversee the execution of training programs, including onboarding, product knowledge, sales techniques, performance coaching and customer service.  Ensure consistency and quality of training across all regions. 

• Team Leadership:

Lead a WW training team of specialists and partner closely with the regional training managers and trainers. 

• Content Creation:

Create and update training materials to drive business results, retail teams and client satisfaction.   Be creative in implementing and developing training content to address newer generations.  Be proficient with newer technologies and use of different channels to ensure full engagement.

• Performance Measurement:

Establish metrics to evaluate the effectiveness of training programs.

Analyze training outcomes and make data-driven recommendations for improvement.

• Stakeholder Collaboration:

Work closely with merchandising, marketing, client, retail performance, retail operations, and HR to ensure training programs support overall business objectives.

Foster strong relationships with regional, retail and store managers to understand local training needs.

• Budget Management:

Manage parts of the global training budget, ensuring cost-effective use of resources.

Oversee and provide guidance to regional training budgets to ensure global training initiatives are carried out as per global plans.

PROFILE

• Bachelor’s degree in business, Education, Human Resources, or a related field.
• 10+ years of experience in training as regional training manager, field trainer or multi-unit retail leader.  On-hand retail experience is a bonus.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Passion for luxury fashion and retail.
• Strong cultural awareness and ability to work effectively in a global environment.
• Innovative mindset with a focus on continuous improvement.
• Exceptional communication skills, capable of liaising with global teams and top management.
• Fluent and advanced level of English a must, other languages also highly preferred