SAINT LAURENT WW Training and Retail Development Director M/W

ROLE

Reporting directly to the WW Retail Excellence Director, the WW Training and Retail Development Director is responsible for strategic outline as well as developing and implementing comprehensive training programs that enhance the skills and performance of retail staff across Saint Laurent. This role ensures that all training initiatives are align with the brand’s standards and business objectives.

• Strategy Development:

Design and implement a global retail training strategy that supports the company’s business goals and enhance the customer experience.  Collaborate with regional retail teams and senior leadership to identify training needs and priorities.

• Program and Project Management:

Develop and oversee the execution of training programs, including onboarding, product knowledge, sales techniques, performance coaching and customer service.  Ensure consistency and quality of training across all regions. 

• Team Leadership:

Lead a WW training team of managers and specialists and provide governance to a team of regional training managers and trainers. 

• Content Creation:

Create and update training materials and challenge consistently the “status quo” to drive business results, retail teams and client satisfaction.   Be creative in implementing and developing training content to address newer generations.  Be well rounded with major training programs and their role out worldwide.  Be proficient with newer technologies and use of different channels to ensure full engagement.

• Performance Measurement:

Establish metrics to evaluate the effectiveness of training programs.

Analyze training outcomes and make data-driven recommendations for improvement.

• Stakeholder Collaboration:

Work closely with merchandising, marketing, client, retail performance, retail operations, and HR to ensure training programs support overall business objectives.

Foster strong relationships with regional, retail and store managers to understand local training needs.

• Budget Management:

Develop and manage the global training budget, ensuring cost-effective use of resources.

Oversee and provide guidance to regional training budgets to ensure global training initiatives are carried out as per global plans.

PROFILE

• Bachelor’s degree in business, Education, Human Resources, or a related field.
• 15+ years of experience in leading training for a high-volume brand and/ or ideally multi-unit retail experience.  Store leadership/ multi-retail experience big bonus.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Passion for luxury fashion and retail.
• Strong cultural awareness and ability to work effectively in a global environment.
• Innovative mindset with a focus on continuous improvement.
• Exceptional communication skills, capable of liaising with global teams and top management.
• Fluent and advanced level of English a must, other languages also highly preferred