BOTTEGA VENETA Global Omnichannel & Customer Experience Coordinator

We are currently seeking an Global Omnichannel & Customer Service Experience Coordinator as part of our dynamic team in Milan.

How you will contribute:

• Collaborate with key stakeholders involved in omnichannel initiatives, including the retail team, store staff, analytics team, and customer care.
• Oversee day-to-day operational activities, providing support to stores and ensuring constant monitoring.
• Serve as the main point of contact with the technology teams to ensure optimal coordination and the successful delivery of omnichannel projects, acting as a reference for the Omnichannel Roadmap.
• Manage daily interactions with the Kering Ecommerce team, regional brand teams, client services, and other HQ departments regarding various technological and operational aspects of the website, Omni & Luce app, and other relevant systems.
• Analyze omnichannel performance, offering insights and proposing actions to enhance customer experience and drive business results.
• Contribute to the improvement of customer experience with an omnichannel approach in an evolving digital and retail environment.
• Prepare and present reports on omnichannel performance metrics.
• Conduct benchmarking and scouting activities to identify new opportunities for enhancing the Ecommerce and omnichannel environment.
• Perform store visits both nationally and internationally.

Who you are:

• Minimum of 3 years of experience in a role that combines digital and retail, preferably within the luxury sector or a well-structured organization.
• Strong project management skills, with the ability to manage multiple tasks, prioritize, and stay organized in a fast-paced, deadline-driven environment.
• Proven experience working with and managing cross-functional teams, including technology and software development teams, across multiple regions.
• Deep passion and knowledge of the luxury fashion industry, with a keen interest in staying up to date with the latest trends.
• Excellent interpersonal, team collaboration, communication, and presentation skills.
• Fluent in English; proficiency in French is considered a plus.
• Advanced proficiency in Microsoft Office; familiarity with Jira, Confluence, and ticketing systems is a plus.

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.