BOTTEGA VENETA - Retail Operations Assistant (Bond Street)

We are currently recruiting for an Assistant Operations position which will report to the Assistant Store Manager as part of our dynamic team in Bottega Veneta Bond Street. Your main duties will include:

Operations

• Daily reporting to finance of banking administration.
• POS Management – ensure accurate payment processes are followed, investigating and reporting discrepancies.
• Manage the banking log.
• Ensure all company policies are followed, particularly in relation to returns, cash transactions, discounts and anti-money laundering.
• Liaise with Inventory control & Finance for non-ordinary transactions.
• Manage IT issues both front and back of house through Kering Connect.
• Prepare store sales reporting tools for performance monitoring.
• Answer telephone and email queries on behalf of the store when required.

Health & Safety

• Act as H&S Guarantor, accompanying Health & Safety yearly visit.
• Prepare daily H&S check lists.
• Prepare weekly H&S check reports.
• Be the trained First Aider in Store.

After Sales Management

• Aftersales ticket management and follow up utilising Sales Force platform.
• Relationship Management between Client and Atelier in Italy.
• Demonstrate excellence in standards of customer service and the handling of enquiries and complaints.
• Demonstrate exceptional product knowledge to support customer service activities.

Administration

• Monthly rota planning.
• Export sales management – tracking.
• New starters management - uniform, phone, X Store, Luce accounts.
• New starters Operations training.
• Monthly morning brief presentation for operations topics.
• Manage store maintenance activities.
• Managing supplier relationships, sundries, stationary, dry cleaning, cleaners, tailors.
• Personal Shoppers – managing invoices and liaising with the Brand’s Financial Control.

Stock Activities

• Support stock team in accepting and uploading deliveries on the system, STS and ICT  transfers, when needed.
• Supervising export shipments.
• Before sale stock management.

Who you are:

• An individual with excellent management and organizational skills, an ability to adapt and results orientated.
• Proven ability in handling customer service matters with excellent problem solving skills.
• Diplomatic approach, empathetic and communicative by nature.
• Experienced in after sales management.
• Proactive, with an ability to initiate contact and communication.
• Motivated by being a team player with a common goal.
• Excellent communication and interpersonal skills with the ability to build and maintain relationships.

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.