BOTTEGA VENETA Training Manager

We are currently looking for a Training Manager to join our team in Milan.

The training manager will play a pivotal role in adapting the training pillars to the wholesale channel and delivering impactful training results within the EMEA network.

The Training Manager will support our EMEA partners to succeed in all measures - including business/associates performance and development, enhancing the client journey and aligning Brand standards.

This role will be key in the development of the learning curriculum of Store Managers and Client Advisors of network driving results, supporting, coaching and providing feedback to the teams.

How you will contribute:

Training approach

• Collaborate to the definition of a worldwide wholesale training approach, identifying needs, learning methodologies and tools.
• Work cross-functionally to ensure alignment on wholesale business needs and training initiatives.
• Gather feedback to constantly improve the learning offer and ensure it reflects training and  business needs.

Training content creation:

• Adapt training contents according to Wholesale channel specificities and local needs whilst respecting the global guidelines.
• Adapt contents to different level of understanding and seniority of the audience.
• Stay abreast of the new trends and tools in employee development and blended learning methods to update the contents accordingly.

Training deployment:

• Organize and deliver training sessions both virtual and physical within the EMEA region in coordination with the retail training plan and according to the priorities set by the EMEA wholesales sales teams.
• Define and deploys an effective training calendar upon collections time to market and the region business needs.
• Guarantee a consistent delivery of the brand heritage, client experience, collection and product training.
• Support the development of knowledge, competencies, and selling skills the client advisors, conducting training programs that boost employee’s performance in alliance with Brand vision, business needs and core values.
• Support the development of the store managers leadership skills throughout dedicated training and coaching.
• Ensure the image of the Brand is respected and the highest level of client experience is delivered at the same level of our DOS network.
• Proactively identifies training needs and drives development of training resources according to Wholesale needs.
• Follow-up on Mystery Shopping results and support the improvements needed in order to elevate the standards of our stores.
• Trains, mentors, develops and influences partners through conference calls, touch bases, train-the-trainers and best practices sharing.
• Organize and deliver the induction program for newly hired retail employees following the Global Training Department guidelines, ensuring new hires are trained within 90 days of employment.

Training monitoring

• Monitors, tracks, and analyzes retail and training KPI’s
• Assess training effectiveness and periodically evaluate ongoing programs to ensure they reflect local specificities. Put in place structure follow up to measure training impact.
• Provide feedback to constantly improve the learning offer and ensure it reflects training and business needs.

Who you Are

• At least 5 years of experience in a Retail Training role in a high retail luxury industry or in a Training consultancy firm. A Management experience is preferred.
• Excellent understanding of Adult Learning and blended learning is preferred.
• In depth understanding of Luxury Retail, Client experience and selling skills is required.
• Knowledge of competitors, other Luxury Lifestyle Brand and general fashion knowledge is required.
• Good understanding of feedback and coaching is required.
• The ability to work in a team, courteous manners and positive attitude is required.
• Excellent organization skills and the ability to plan yearly training and multitask is required.
• Excellent communication skills, ability to present information to a variety of audiences through excellent presentation skills and public speaking skills.
• Adaptability and flexibility.
• Excellent English.

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.