BOTTEGA VENETA WW Retail Operations Assistant

We are currently seeking a Global Retail Operations Assistant as part of our dynamic team in Milan.

How you will contribute

Packaging and Uniform

Support WW Retail Ops in a 360° management of non-merchandising categories and cooperation with the teams involved:

• Creative Team and Merchandising during the creation of new unforms and packaging collections.
• Finance Team for Budget and Forecast calculation.
• Industrial Team for timely production and delivery.
• Supply Chain and Distribution team for delivery in region
• Communicate with regional retail teams for launch in store and commitment to guidelines.

After Sales
Support WW Retail Ops team in:

• Implementing retail procedures and best practices
• Designing and delivering online and in person training for after sales experts in store
• Cooperating with Industrial team to ensure the best quality standard.
• Supporting Customer Care for client’s requests
• Monitoring After Sales performance KPIs and service level in store

Projects

Support WW Retail Operations team in managing several Retail Operations projects, such as:

• Certificate of Craft developments and reporting
• Store Capacity Calculator implementation and Stockroom optimization initiatives
• After Sales excellence
• Other Retail Operations projects

Other activities

• Support the team in the ordering flow for non-merchandising items.
• Support the team in weekly activities and meetings with the regional counterparts.
• Participate to Market visits to ensure Retail standards are applied consistently in the retail network.
• Perform competitor analysis and mystery shopping activities

Who you are

• Degree in Economics or Engineering.
• Excellent analytical and planning skills
• Proficient in Microsoft office
• Previous working experience in luxury or fashion industry
• Fluent in English
• Strong team player
• Flexible and proactive
• Solution oriented

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.