BOUCHERON - Retail Excellence Manager (F/H/X)

Based in Paris, the Retail Excellence Manager for France & Southern Europe will report directly to the France & Southern Europe Brand Director.

As the Retail Excellence Manager, you will drive Retail excellence, overseeing retail performance & operations, training, coaching and managing the Retail Excellence team.

JOB RESPONSIBILITIES

Retail operations:  Scope France/South Europe

• Ensure efficient and consistent implementation of operational tools & guidelines (ex: Boutique policies & procedures).
• Strive for operational excellence within all Boutiques, proactively work with the Sales Operations Manager and Boutique Managers to improve operations & maintenance.
• Leverage on all retail excellence evaluation tools to improve retail excellence consistency and singularity:

-Mystery shopping: based on the reports analysis, set action plans with Boutique Managers

-Voice of the client: optimize the impact of having direct feedback from clients to elevate client experience, from the implementation in pilot stores to the full deployment.

• Design a global retail calendar to schedule projects at best with retail rhythms.
• Oversee and support preparation of High Jewelry presentations with VICs.

Retail performance: Scope France/South Europe

• Propose sales objectives and KPI targets across the internal and external boutiques network in close collaboration with the Brand Director.
• Analyze KPIs/reports and identify/propose priority actions to achieve targets and business growth.
• Drive the yearly Boutique action plan process with the Brand Director and the Europe Marketing & Communication team; schedule initiatives.
• Support the consolidation of market reports as well as presentations to HQ

Retail Excellence: Scope Whole Europe

• Partner with Boutique managers to identify areas of improvement to offer an in-store client experience. 
• Organize European Store Managers meetings and High Jewelry Committees based on global objectives, needs and feedback.

Training & coaching management: Scope Whole Europe

• Define and implement the training strategy for Retail Teams, ensure 100% participation in both in class and online training
• Evaluate ongoing needs, gather feedback on training programs and share them with Brand Directors and Global Training Team.
• Work on specific training projects to support business challenges (High Jewelry Community)
• Manage training budget and oversee training organization.
• Based on results of evaluation tools, identify priority coaching needs with Field Coach and Store Directors

PROFILE

• 8 to 10 years of experience in retail excellence or retail management (minimum 2 years in luxury retail store)
• Strong leadership skills and experience with coaching and training team members
• Strong analytical skills, with the ability to translate insights into actionable plans.
• Excellent communication skills
• Experience in the jewelry industry and/or in training is a plus.
• Bilingual English and French

DETAILS:

Contract type: CDI

Starting Date: Q3 2024

Boucheron is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively
and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.