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    22/01/2025

    SAINT LAURENT Field Trainer Central Europe W/M/D

    Saint Laurent - Regular
    Munich - Germany

    ABOUT SAINT LAURENT FOUNDED IN 1961, YVES SAINT LAURENT WAS THE FIRST COUTURE HOUSE TO INTRODUCE THE CONCEPT OF LUXURY PRÊT-À-PORTER IN A 1966 COLLECTION CALLED ‘RIVE GAUCHE’, SYNONYMOUS WITH YOUTH AND FREEDOM. THIS SHIFT REPRESENTED A FIRST CRITICAL STEP IN THE MODERNIZATION OF FASHION AND REVOLUTIONIZED THE SOCIO-CULTURAL LANDSCAPE. IN 1999, THE LUXURY GOODS DIVISION OF THE KERING GROUP ACQUIRED YVES SAINT LAURENT AND, UNDER THE CREATIVE DIRECTION OF ANTHONY VACCARELLO SINCE APRIL 2016, CONTINUES TO POSITION THE HOUSE AT THE SUMMIT OF THE LUXURY UNIVERSE. TODAY, SAINT LAURENT COLLECTIONS INCLUDE WOMEN’S AND MEN’S READY-TO-WEAR, SHOES, HANDBAGS, SMALL LEATHER GOODS, JEWELRY, SCARVES, TIES AND EYEWEAR.

    ROLE

    UNDER THE LEADERSHIP OF THE THE RETAIL AREA MANAGER (RAM), ALSO WITH THE COLLABORATION OF THE EMEA TRAINING MANAGER, YOUR ROLE IS TO SUPPORT THE PERFORMANCE OF CENTRAL EUROPE MARKET (GERMANY, SWITZERLAND, AUSTRIA AND CZECH REPUBLIC), DEVELOPING THE RETAIL EMPLOYEES’ SKILLS AND TOOLS THROUGH TRAINING PROGRAMS ALIGNED WITH THE BRAND VISION AND LOCAL NEEDS.

    YOU OVERSEE THE EXECUTION OF THE SAINT LAURENT CLIENT EXPERIENCE AND ITS EVALUATION, THE SELLING SKILLS OF CLIENT ADVISORS, THE ONBOARDING JOURNEY OF NEWCOMERS, THE ROLL OUT OF PRODUCT TRAINING INITIATIVES AND YOU SUPPORT THE DIGITAL AND OMNICHANNEL TRANSFORMATION OF THE BUSINESS.

    YOUR WORKING TIME IS MINIMUM 80% IN STORE/INCLASS AND 20% AT THE OFFICE, INCLUDING INTENSE TRAVELS ACROSS BORDERS.

    MISSIONS

    ROLL OUT TAILORED TRAINING PROGRAMS TO SUPPORT WESTERN EUROPE MARKET

    • TOGETHER WITH THE RAM, IDENTIFY LOCAL NEEDS AND ROLL OUT CUSTOMIZED ACTION PLANS TO SUPPORT STORES PERFORMANCES
    • COLLABORATE WITH THE EMEA TRAINING MANAGER TO BUILD AND PROVIDE EFFECTIVE TOOLS FOR STORES TO DRIVE RESULTS
    • PARTNER WITH STORE DIRECTORS AND TRAINING AMBASSADORS, TO DELIVER TRAININGS IN LINE WITH LOCAL NEEDS
    • BE THE AMBASSADOR OF THE BRAND’S KEY MESSAGES THROUGH THE STORES TEAM, AND DEVELOP THEIR SELLING SKILLS

    IMPLEMENT A STRONG AND CONSITENT CLIENT EXPERIENCE WITHIN THE MARKET

    • ROLL OUT THE SAINT LAURENT CLIENT EXPERIENCE, THROUGH INCLASS TRAININGS
    • OVERSEE THE “CLIENT EXPERIENCE EVALUATION” BY PARTNERING WITH STORE DIRECTORS AND TAKING ACTIONS FROM RESULTS
    • PROVIDE A CONSISTENT ONBOARDING TO ALL NEWCOMERS, THROUGH INCLASS TRAININGS
    • DEVELOP AND ANIMATE A TRAINING AMBASSADORS COMMUNITY
    • ROLL OUT THE SEASONAL COLLECTIONS & PRODUCTS TRAINING PROGRAMS
    • IMPLEMENT REGULAR INCLASS CLIENTELING TRAININGS, IN LINE WITH THE CLIENTELING TEAM STRATEGY
    • COLLABORATE WITH THE OPERATIONS TEAM TO FACILITATE THE INTEGRATION OF OMNICHANNEL TOOLS

    DRIVE THE TRAINING PERFORMANCE AND IMPACT ON KPIS

    • MONITOR THE PERFORMANCE OF ALL TRAINING PROGRAMS, WITH A STRONG FOCUS ON THE “CLIENT EXPERIENCE EVALUATION”
    • ENSURE A SEAMLESS INTEGRATION OF THE E-LEARNING CONTENT

    PROFILE

    • RELEVANT EXPERIENCE IN LUXURY RETAIL WITH A MANAGEMENT EXPERIENCE
    • STRONG RETAIL BUSINESS ORIENTATION AND UNDERSTANDING OF CLIENT EXPERIENCE
    • EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS
    • HIGH FACILITATION, COACHING AND TEAMWORK SKILLS
    • EXCELLENT ORGANIZATION AND ABILITY TO MULTI-TASK
    • AGILE AND CONFIDENT WITH DIGITAL DEVICES AND BACK-OFFICE SOFTWARE
    • LOCAL LANGUAGE AND ENGLISH SPEAKER
    • POSITIVE ATTITUDE, ENTHUSIASTIC AND PASSIONATE ABOUT SAINT LAURENT

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