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 | Kering

Fondée en 1961, Yves Saint Laurent est l’une des plus importantes maisons de couture du XXe siècle.

Histoire

Élégantes et modernes, les collections d'Anthony Vaccarello sont un hommage à Paris, à l'atelier et au savoir-faire de la Maison.

Anthony Vaccarello

Voir toutes les offres d’emploi Saint Laurent

Découvrez les offres d’emploi Saint Laurent

Passionn&eacute; par l&rsquo;univers du Luxe, rejoignez-nous !&nbsp; 
Cliquez ci-dessous pour d&eacute;couvrir toutes les opportunit&eacute;s de carri&egrave;re au sein de la Maison Saint Laurent.&nbsp;

We are currently seeking a Department Manager who will report to the Store Director as part of our dynamic team in Ion.ROLE The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department and store. He/she represents the company to their best possible ability and is a proactive sales professional who is also responsible for leading, motivating and coaching the team in the achievement of the key business KPIs and goals. They are also responsible for staff development and in ensuring that their department runs in the most effective way possible.Business developer:<ul><li>Supervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintained</li><li>Ensure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk</li><li>Implement action plans defined with the HQ and Store director and guarantee follow up at store level</li><li>Analyse store trends and communicate high quality relevant feedback to the Store Director and Retail Director</li><li>Punctually submit all quantitative and qualitative information to the Buying team at Headquarters in order to communicate any requirements and to predict possible issues</li><li>Keep up to date with market and fashion trends, know and monitor your surrounding business environment including local competition and communicate this information to the Staff</li></ul>Talent leader and developer:<ul><li>Communicate on a daily basis technical and stock information related to the product to the Staff in the Department</li><li>Create and maintain a positive and motivating work environment</li><li>Motivate and challenge the team on a daily basis in your department</li><li>Recruit, retain and develop your team</li><li>Support the Store Director in setting up and delivering: Morning briefings, one to one meetings, personal development plans</li><li>Ensure your team are kept informed of store performance and KPIs</li><li>Identify and develop the strengths of each team member, supporting professional growth through training and coaching</li><li>Provide team training in order to engage customers: clientelling, after-sales activities, deployment of training tools</li></ul>Process Manager:<ul><li>Ensure that all the processes are in compliance with legal and safety requirements</li><li>Challenge current processes to ensure efficiency and effectiveness in your department</li><li>Take all the necessary measures to ensure loss prevention and safety in the store</li><li>Ensure the correct rotation of the goods in the warehouse for the department involved</li><li>Adhere, inform and follow-up on all Company Policies &amp; Operational Procedures</li></ul>Brand Promoter:<ul><li>Promote the culture of the brand internally and externally</li><li>Build a network who have an impact on local and international luxury businesses in order to promote customer loyalty, especially with Top Clients and VIPs</li><li>Ensure the store atmosphere upholds brand image</li><li>Always lead by example</li><li>Guarantee excellent customer experience</li><li>Personally manage all delicate situations regarding issues related to the product</li></ul>PROFILE<ul><li>Significant experience in the sale of luxury goods or retail</li><li>Proven management experience and the ability to achieve results through providing constructive, feedback and coaching</li><li>Product sensitivity and extensive product knowledge within the category</li><li>Strong knowledge of the market and fashion trends</li><li>High sensitivity to customer experience and loyalty</li><li>Detail orientated and highly organised with the ability to prioritise the needs of the business</li><li>Adaptable in your approach</li><li>Willingness to be involved in innovative projects</li><li>Excellent interpersonal skills and a passion for providing excellent customer service</li><li>A positive attitude with ambition to learn and develop</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

ROLE This position is assisting the Store-in-charge to lead store team for Saint Laurent, guide them to generate high sales turnover as well as promote customer loyalty.  Taking part in people management, daily store operation and other tasks assigned.                                    MISSION<ul><li>Motivate and lead the sales team to achieve sales targets of the department/category </li><li>Keep updated of the fashion trends and key events on the concerned product category </li><li>Assure the recruitment, development and retention of customers </li><li>Establish and maintain the highest standard of store environment in providing excellent &amp; professional customer and after-sales services </li><li>Implement action plans defined with the HQ and store director and guarantee follow up at store level </li><li>Communicate qualitative feedback to management and ensure proper supervision to store staff</li><li>Identify and develop the strengths of each staff member and provide on-the-job training and coaching </li><li>Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty, especially with top clients and VIPs </li></ul>PROFILE<ul><li>Ideally with 5 - 7 years of retail sales/ store operations experience, which at least 2 years at supervisory level </li><li>A background in luxury goods or premium fashion with an established client base preferred </li><li>A high sensitivity to customer experience and loyalty</li><li>Able to provide constructive, straightforward feedback and coach your team to succeed</li><li>Solutions-oriented and keeping a positive attitude in all circumstances </li><li>Excellent command of written and spoken English and Chinese</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both and consider applications from all qualified candidates, regardless of their background.

ABOUT SAINT LAURENT 

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. 

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. 

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

We are currently seeking a Client Advisor to join our dynamic boutique team. ROLEThe Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image and standards. MISSION<ul><li>Provide outstanding client and after-sale service to all visitors and clients</li><li>Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests</li><li>Cultivate a robust client portfolio to secure a proactive and growing business</li><li>Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach</li><li>Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture</li><li>Show a transparent and genuine attitude with the client and create a unique connection with them</li><li>Communicate in a professional and sincere way, with clients and colleagues</li><li>Effectively use all the available tools to optimize business opportunities</li><li>Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit</li><li>Upholds and adheres to all company policies and operational procedures</li></ul>PROFILE<ul><li>Preferred experience in providing high-quality service in a client facing role, i.e. in fashion &amp; accessory retail, in customer service or in luxury hospitality</li><li>Have passion for the fashion culture, like to create personalized looks</li><li>Have a business mindset and an entrepreneurial spirit</li><li>Strong team spirit to achieve common goals</li><li>At ease with using tools and applications, adapts quickly with new technology</li><li>Motivated to work in a fast-paced environment, able to multitask, prioritize; is open minded and driven by creativity</li><li>Proactive, passionate &amp; with a problem-solving attitude</li><li>Excellent written, oral &amp; listening skills, in English and local language, additional languages preferred</li><li>Embrace change and see it as an opportunity to grow and develop</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April
2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

ROLE As the Store Administrator, you will provide fundamental back office support and set best practice for the store team. From the co-ordination and organisation of merchandise flow management, to administrative and client after-sales support, your role within the store is key to creating an efficient and effective environment, as well as delivering a memorable client experience. MISSION<ul><li>Provide excellent customer and after-sales service</li><li>Drive and maintain optimal use of the client database</li><li>Continuously develop strong product knowledge and an understanding of current trends, in order to advise clients accordingly</li><li>Responsible for before and after sales process for store and clients stock; in particular, AX process, shipment and transfer</li><li>Ability to build and maintain strong working relationships with clients, colleagues and all members of management</li><li>Participate in maintaining a positive work environment</li><li>Support with the organisation of ad-hoc projects</li><li>Guarantee excellent customer experience</li><li>Manage and facilitate the client after sales service process</li><li>Play an active role in ensuring the store atmosphere upholds brand image</li><li>Support store management in all the store process compliance and follow-up</li><li>Manage the product repair/after care process</li><li>Adhere to and follow -up on all Company Policies &amp; Operational Procedures</li><li>Review and adapt back office processes to ensure efficiency and effectiveness</li></ul> PROFILE<ul><li>At least 2 successful years of experience in a retail and/or back office environment</li><li>High attention to detail, priority management and organizational skills</li><li>Excellent interpersonal skills</li><li>Adaptable, responsive and team orientated</li><li>Highly competent using Word and Excel</li><li>Product and Fashion sensitivity</li></ul> Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Saint Laurent

Saint Laurent

Histoire

Anthony Vaccarello

Découvrez les offres d’emploi Saint Laurent

SAINT LAURENT Department Manager

SAINT LAURENT Department Manager

SAINT LAURENT Client Advisor Houston

SAINT LAURENT - Store Administrator (Bond Street)